Complaint / review / scam report
Gone for new postpaid connection on 18-july-2008 but still number not activated even after many commitments

We got a corporate connection on Friday i.e. 18/07/2008 and i was asked to give my required docs with the amt of Rs. 250/- andi was committed that the connection will be activated within 2 hours, i did everything from my side as a part of docs and fees required to activate the connection but unfortunately Airtail failed to do the same, 2 hrs is out of question, till date i.e. 21/07/2008 the no is not activated, i also mentioned that we are in the new city so we need no urgently...apart from all these issues we could have still waited for few more hours but when we tried to call up SO CALLED customer service call center nobody was even bothered to pick up the call (SO UNPROFESSIONAL!!! ) after many trails somebody picked up the phone when we told him for the same story he was telling us to again wait for 24 hours and he was so rude as if we were beggers and were forcing them to give us the connection(Aitel peope came to me for giving new corporate connection and not i had gone to them) when we told him to transfer the line to the manager he said the manager is not on the floor and the worst part is that he told us that you call later for further assistance and we told him that you just give us your name and employee id he is telling surely take it and very smartly in the continuation of the phone he disconnected the call?????????????? We could have still waited but such a poor customer service...and it was so rude...we as a customer have thousands of options in the market today only it seems it was the mistake that we have choosen AIRTEL!!!
Author: Vivek Desai

Offender: Airtel

Country: India   State: All India

Category: Telecommunications


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