Dear Sir/Madam,
My name is Rohit and mobile no is 9034076051 of TATA DOCOMO.
I am flabbergast at such miserable customer care representatives being appointed for such big name as TATA's. I am a customer of TATA DOCOMO since last 5 year.
I am facing balance deduction issue from last 3 month and not getting any proper response approximately >500rs is deducted from my balance, each morning 5 rs is deducted. The company somehow activated the "DIVE-IN" service. I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated. When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any proper answer.
I made atleast 20times to the customer care to cancel but not get any success for customer care representatives were least bothered to help.
Each time customer care say to wait for 4 hour. Some time there refund balance of rs 5 and then again deduct.
I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this.
I need quick action.
some last complates numbewrs are : 551226, GABC121724620, 550296, 549581, 549571
I have call and register completes several time, today also done the same thing and they say we can't able to stop this service.
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Thanks
Rohit
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