On August 31 I recharged my number 9892621774 for Rs 200 with a talk time of Rs. 49.81 Transaction ID 1931967226 at 6:58 pm. Today, on September 2 I have been deducted Rs. 30 even without accessing the Airtel Live Services with an SMS from 64611030 sending me a message, "Thank you for using Airtel Live Services! " when I haven't accessed Airtel Live Services when on earlier two occasions I found that the money was being deducted. On previous occasions when I had inquired regarding GPRS services, I was informed by the customer care executive that the service is absolutely free and that nothing would be charged from my account and the only requirement was to have a balance greater than or equal to Rs. 50.
Today on calling up the customer care executive, he was absolutely clueless as to how to handle case and asked me whether I had any other problem. This is an absolute mockery of customer care service ever encountered in my life. I had subscribed to Airtel because I felt that their services were much better than other companies, but sadly I m completely mistaken and my impression regarding this company is down to zero. Whenever I call up the customer care executives I find that they are not at all competent in handling the customer queries and on various occasions contradict each other when giving out information to the customers. I feel that this is the responsibility of the Bharti Telecom who are playing with the customer's money, time, and patience when they call up for information regarding the services offered by the company.
As for me I m just going to unsubscribe my account from this mobile company as it is found to be absolutely useless communicating to them as I don't get the correct information whenever I have an inquiries regarding their services.
Beware!
0 comments