I am really disturbed by the attitude of Tata Indicom Service agents. I had taken a Tata Indicom wireless modem for my wife.
Firstly, the sales agent told us about discount in bill etc and asked us to pay for three months in advance. We also got the receipt for the same. However, the monthly bills did not have the discount. Later, it was revealed that Sales ageny at Tata Indicom, Swaroop Nagar, Kanpur office had fooled us. After several discussions/meeting and visits to Tata Indicom's various offices (mind you they make the customer run around in various offices just to avoid the issues), it was decided that we cannot get discount and the loss shall be shared. In the end, we ended up losing 50% of the value.
We decided to end the connection and gave the request in navin market office. The connection was not closed and we again got the monthly bill. We were not using the connection and called Tata Indicom office and told them about the closure request. Later, we got a call from Tata Indicom saying that your monthly bills are outstanding, we informed the agent that we have already given closure request to which she replied that we have not received the closure request. Later, we got a call from Delhi saying that the company has filed court case against you. You either pay the bill in one hour or we will go into court.
It is so strange that a company like TATA is doing such acts. Our closure request has not been processed and we have to pay the fake bills. They will send their people to collect the bill amount but will not close account despite the request.
It is so frustrating to see a company where each department is sick and doesn't know how to function right from sales to customer service. I have decided not to take up any tata indicom products in future and replace all tata communications products/lease lines in my office.
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