Few days ago, I converted to my Airtel prepaid to postpaid connection. I have been a good customer of Airtel prepaid service for more than 1 month. But in return, I have got such a bad service that I don't have words to say nothing about it.
A customer care representative was sent by Airtel call center on my request to my office (Mirae asset Investment Pvt ltd, Kalina, Santacruz (E.) as I was interested in migrating to postpaid connection. That guy (called Mr. Rajesh and Mr. T.M.Gokul from Airtel Service center, c/20, Station Plaza, Bhandup (w.) Mumbai 400 078. His number is 9324359702. Also he has given me his seniors number, Mrs Sarika-9967002405, and Mr. Mangesh-9892549377 - Airtel authorized point, as is a complete liar and gave me wrong information. First he explained me about the plan which is 199-good value, as i told him I want only 199 maximum bill on each and every month I don't want more than that he told me ok we will give u the same as what u want, I said ok, and I clearly spoke with his seniors also i don't want more than that bill if it will more pls stop my outgoing and they told me ok we will do that. My post paid connection was activated after 3 days after paying Rs 600/- as the initial charge. They told me its deposit amount which will be refundable after discontinue the services. And after that when i saw the bill it shows me the bill amount Rs. 289/- Plus Extra money in advance for the next month. I called up in call center and checked they told me yes this amount is advance payment which has been taking from you. I said buy why in advance they are saying me its a airtel rule, as per rule u have to go.
Then after 1 month its suddenly my outgoing and incoming is stop i don't understood what is happen, i called to bhandup airtel service center from which i have converted the prepaid to postpaid, when i was call in the morning to Sarika she told me u have to go to airtel gallery and sort out by own this issue i don't know why your outgoing and incoming is stopped. Again i called to call center they told me ur card is still prepaid, I shocked, i said but i am using for one month as a postpaid and they send me the bill also so how u can say like that. Gain i called up to the Bhandup Service center they asking me stupid questions like ur card is verified or not, when the service is activated on your mobile, after than they told me your mobile will work up to evening. After that again I called in the call center and i am again surprised one representative told me our card is postpaid i said yes i know but your guys is telling no your card is still prepaid. Ohhh my god... after that he told me lie he again saying ohhhh sorry sir can u tell me your number again and he replied me yes ur number is postpaid.
And when i asked before in Bhandup service center if suppose i don't like plan then u will convert my plan into prepaid immediately at that time they told me yes within 3 days. And now i just inquired that guys they told it will take 45 days.
How they can run a such a big organizations with ppl of such questionable integrity??? Airtel authorized center send fake representatives with the whole intention of trapping the customers!!! Airtel call center gives the wrong information!!! It means customers are helpless!
I feel like moving to consumer court its simply ridiculous public nuisance! Today I have lost my important contacts so that why i have lost my one lac rupees, who will bare my loss.
I would be very thankful if something can be done and also it will be very consoling for me if the authority of Airtel service center, c/20, 2nd Floor, Station Plaza, Bhandup (West). Has canceled so in future they might not trap other customers!
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