Hi,
I am prasad. I want to know if the current tariff STD@1p/sec is valid for life time as our sim validity is life time. Customer care people told that STD@1p/sec is for life time, but retailer tell that its only for 3 months. Whom should we believe? While providing the sim you should provide tariff and tariff validity correctly to customers like other operators (Airtel, Vodafone). If you don’t provide the tariff validity while selling the sim then that’s a violation of TRAI’s rule. Some people claim that STD@1p/sec will be life time and they are selling the sim’s at more price (Rs-200, 300 or even more). People believe that STD@1p/sec is life time and buy the sim at higher price than usual price. I think after you get the customer base you will change the Tariff for current customers also.
I may go to press or consumer court if the TATA docomo customer care tells wrong details and mislead the customers. At least customer care should know how long Tariff STD@1p/sec is valid for. When we call them some say they don’t know and some say its for life time.
Please look into this issue.
Prasad
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