I have been an Airtel prepaid customer for last 1 and half years now. My number is 9902198384.Recently I started to get sms's that they have renewed my Airtel Radio, and every time charged my Rs. 30 for each even though I did not subscribe to any of them. On calling they promised to refund the money but I have not received yet.
On 22/08/09 I had called customer care and spoken to Mr Hanumanthaiah and later the call was transferred to Asha Madam the supervisor and I was promised the refund within 24/08/09 by 4.15pm and the ref. No was 0822207300. But when called again Mr Karthik was on line and my call was transferred to Mr Ravi and then to Daksha madam where in i was again given the commitment of 25/08/09 by 6.00pm and the ref No was 0824350922. And also i was told that did not happen the she would do it online at 6.00pm.
But even on 25/08/09 it was not done and when called the customer care no to my shock they were not ready to give any information. On 25/08/09 at 6.00pm i spoke to Mr Prasad the supervisor but he was again giving me only commitments and he was not ready to transfer the call to the seniors or the persons to whom i had spoken earlier and he was telling call back after 2 hours.
Again at 7.00pm I called back to customer care and one Mr Raju spoke to me and to my surprise he says there no complaint lodged from your number and when i start giving the ref No he says I cant give you any information and do what you want to do if you want take down my address but i can not give any information.
These customer care officers are very rude, I am quite ready to give up my airtel no and not use it ever again. Is this the way to treat the consumer? I think there is a big scam going on, wherein if any sim card has not been used for few months, Airtel starts deducting without the consent of the consumer and then claim that they can only look up account for last 24 hours so that they do not have to refund.
I would also like to know what other charges they have deducted from my account since Jan 08 until Aug 25th without my consent, and of course refunded. And also refund me for any illegal downloads/charges that they have done. This has been lot of harrasment for me, I have spent lots of time, just calling up Airtel in the last 3-4 days. In fact now I have even lost track of what all they have charged and what they have given back. I would like a detailed inquiry.
My email id is [email protected] please reply of the remedy
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