I have a Reliance Mobile No 9372412846 which was purchased from Reliance Web World located in Sacred Heart, Wanowri, Pune. At that time I had furnished all proofs of identity and residence as well as photograph. I proceeded abroad on 26th June and came back on 12th October 21010. I found that my connection had been terminated and I was directed to visit closest Reliance Web World/Galleria, . I visited the same Web World where I was advised to submit fresh form with photograph, proof of residence and Identity and buy a new package even though my previous connection had life time validity upto the Year 2021 and more than Rs 500 of talk time.
I thereafter took up the matter with Customer Support giving all details on 18th October with weekly reminders since then. I am being given a stock answer;" we are sorry for the inconvenience. Your case has been forwarded to the concerned Depatment. One of our executives will get in touch with you shortly.'
My husband who has an Idea Mobile did not have any such problem. The inference being that 'Reliance is not such a good Idea'
Reliance Reference is: ADAG=007-199-005
Mrs Suraj Taneja
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