Mentioned below is the complaint mail send to reliance communication. Kindly refer the same
Hi All,
I am not able to understand what bills yourl keep generating... Its a very pathetic way of functioning... Reliance is suppose to be a brand but sorry your services are real pain for customers.. Kindly be informed that i have send multiple request for termination several times and got reliance service terminated twice. Finally i had to again visit your web world in borivali west where two exec named Ms Vandita and Ms Seema attended to our problems due to lack of responsibility and proper functioning of reliance communication wherein Ms Vandita co-ordinated with several departments and waived off the bill amount but still i had to pay approximate bill of 280 by debit card and got it terminated. This is the the second time I had made the payment for the same termination which is already done with receipt for the same with proper confirmation and termination letter mentioned in termination id.
I do have 3 termination id’s i.e (104195352, 1299163157, 90192288) given to me by reliance communication and two termination receipts. I did consulted the exec from reliance web world 10 to 15 times for assurance that my number 9321923605 is terminated and i wont get any new bills further which Ms Vandita (Manager) assured and committed to me that my number is terminated and wont receive any bills or do not need to make any payment anytime thereafter, but still i am facing inconvinience because of yourl and getting calls for payment and also guys coming at my doorstep asking for payment which is now become a serious thing for me and my family.
Ms Smita and Meena Yadav from shree has asked me to escalate this issue via mail at [email protected] due to false assurance by reliance web world.
Kindly take strict action against the customer service executives (reliance comm) calling in for the payments as they are incapable of communicating with the customers, can barely speak or understand English and we inspite of communicating with your cse’s in hindi, they lack understanding and mess it all up for reliance and reliance users.
They misguide reliance customers by sharing a simple information if asked as to where is your call center situated and one of the executive answers Andheri while the other one answers Bandra-Kurla complex. It shows how reliance executives are passing wrong informations to their customers. A humble request to all the managers and senior authorities to kindly provide proper training to all your customer service executives and senior officers based in reliance and your third party call center named shree on product knowledge and communication skills.
Hence after such harrowing experience with reliance, neither I am going to use any reliance service nor anybody who is associated with me wish to use reliance service since all are aware of a really bad experience that reliance has given me….
Hoping that reliance would be capable of resolving this issue and understand this simple thing that i dont want reliance service anymore in my life and do the needfull of closing my account completely which is still on suspension mode as per the information provided by shree call center agents since all the payment and termination from my end is done. Will send you scanned copy of both the full and final payments or termination receipts asap.
Dissappointed,
Rashmi Shenoy
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