This is really so unfortunate to write a complaint against a company like Tata Docomo.
But the issue has really shattered my confidence in this company.i got my Mobile no 7415069519 ported from BSNL thinking that Docomo would be providing better services but the inconvenience started from day 1 when i have to run for 20 days to get it activated after recieving my Docomo SIM.After completing my 1st level of hurdle i was confronted with verification process of documents. Till this date i have submitted all the required documents thrice but every now and then i recieve the calls from the goons (CUSTOMER SERVICE) for submission of documents.
My question is that is now close to 2 months i got my no. activated and now services has been blocked saying my verification has come negative. If the same is true then the TRAI or concerned authority should take action against the company that why a no. was in use for 2 months when the verification was negative because as per my understanding the phone services should stop in a weeks time if docs. are not proper.
And if my documents have been recieved on time and now issue of negativity has arisen then it is negligence of the company to stop service now. It shows how proffessional is the company in handling their clients. I tried to speak to local dealer, officer but everyone is showing helplessness and no one is ready to help me. In todays scenario the phone no is like a identity i am feeling so helpless.
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