Hi friends,
Yes, this has happened to me and I guess there a lot who is facing such problems but not getting right platform to speak out the problems. I found this is really helpful platform to speak out the problem. I have been using Airtel service since a year. Sometimes I found wrong with the service but avoided. But few days back when I made a call to UAE for 2:58 mins. The deduction amount for that duration was 39.96 whereas it should be Rs. 29.97 (3 mins. X Rs. 9.99).
Then and there I called Airtel customer care but they replied that it will take 6 hrs. to get updated. Then I call again next and asked for updated info. and they started saying that the call duration was 181 secs (3 mins 1 sec) according to their system. Now since I’m using Nokia 6600, which offers the feature of call-duration display, hence I got my call duration as 2:58 mins. Friends I really worked hard to earn money and I don’t want anybody snatch it without reason. That’s why I shared the bad experience with Airtel and their services right here. I also had another number with Airtel but discontinued coz of their horrible services. And soon I will be discontinuing this one as well.
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