MTS cheating & harrasing customers
well, this is true now they have come down to their kneels and started harrasing ppl for not paying their post paid datacards bills, which is commpletely illegitimate,
first of all, my issue is i dont understand all of a sudden after 3 months they have started collecting their illegitimate payments making it a hefty bill by adding "n" number of penalties & fines.
on the contrary, they dont pay attention to our "n" number of complaints for slow speed & intermittent connection to their customer care .(of course they r least concerned about solving their customers problem)
and then eventually when cmr is fed up of filing complaints n decides not to pay the last bill they keep adding on monthly rental on it and late payment fees.
In short their way of threatning people of taking legal action.
i was using MTS data card no 9145929116 in the months september, oct, nov the salesman took 3000 rs saying that advance rental becomes somewhere 2678 Rs for unlimited plan with a speed of 3.1 MBPS (Assured 1.5 MBPS will be the minimum i will be getting irrespective of time n day) and told me will give the reciept of the payment and return the balance the next day, he never returned any of that.
Okay, when d connection starts, it started giving me trouble with expremely crawling speed and intermittent conn. problem, i filed complaints but got nothing out of it, after so many complaints looged a technician came and said its the dongal which has got the hardware problem, i got it cheked with ZTE centre they said it is d problem with the MTS connection .their dongal works fine if it gets connected .yes it does get connected but does not open a single webpage .network problem they said call MTS .My goodness, i didnot pay the bill of that month n i took the dongal to their magarpatta office, met with an extremely amiable gentleman Mr. sarang said pay the bill and will get my dongal cheked and said will send a technician at my place, i paid the bill of approx 452 Rs n then i waited for a week no body arrived.
After so much frustration i never used the dongal after that and decided not to pay any bill, then they kept adding monthly rentals on my outstanding which has become a total of 2758 Rs. now n started harrasing me.
So i have written everything in this consumer forum for the issue.
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