I am a Tata Indicom Post-paid customer and I have been using their services from last about two years. Actually the problem is, In August bill there was Rs.30/- extra added in lieu of any “Mantra Service”. But I did’t give any request to start it then on 22nd or perhaps 23rd, I informed to Customer Care that I did’t give any request for the said service and please unsubscribe it or put the my request for Rs.30/- as a waiver. But the customer care representative said, u have paid your bill and there is no amount lying pending.. so wait for the next bill and u need to call here again. Today i.e. 8th October I again called to 121 (customer care) and told the whole matter. But strangely, I found, there are again Rs.30/- added to my September bill. Because my “Mantra Service” has not been disconnected yet.
Then I talked to their seniors and Ms. Amla (Sr. Officer) Tata Indicom, attended my call and she apologize, whatever had happened. She also said that your un-subscription request is there. But sorry I don’t know, Why it is not disconnected yet? So therefore, I request you to give me right justice and give me waiver of Rs100/- atleast and also take some stern steps against the responsible team.
Pankaj Virmani
9215334555
[email protected]
Hisar (Haryana)
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