My landline charger (Classic 24) has not been working for the past ten days. I had already booked my complaint with you at customer care on 13th September (complaint number-- 136462857) and I was told to receive a new charger that day itself. Neither charger nor any call has come from your side. Then I again contacted at *333 and they ask for more time. After waiting for a day or two, today I again called them to remind about my complaint to which they answered that my matter has been resolved (they said that it was mentioned as solved in their record) I wonder how it is possible when almost everyday I am calling them to resolve this matter. No person nor any phone call has come from your side then how is that my problem is shown as solved. In reality I am feeling a lot of inconvenience due to non-working of my LL.
I believe that your company is of good repute but this experience of mine makes me feel that you are just like any other private organization which barely pay heed to the customers' sufferings... Then why the hell you have customer care when they do not reply to the customers' calls properly.
And this is not the first time time that I notice such negligence from your part. Prior to this, I had booked a complaint for replacement of antenna around one month ago, but that request is still pending... Please look into the matter as early as possible or else I would have to surrender my set as it is of no use keeping that at my home... It is rather a burden.
Hope you listen to this.
Thanks
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