I applied for a Airtel Landline connection at my Pashan Residence on 31st July and subsequently received an SMS on 4th Aug stating that my Reference no was 8474516 and that they would get back to me in 48 hours to talk about my connection. Mr Akashdeep, the rep who met me, told me that I would also get the number of my choice. I had informed them that I stay in Pune only on weekends and would want the connection installed before the 16th, preferably by the 15th. I received no help from them with respect to my connection post that. I have called Akashdeep on his phone 08956288523, Nishant 09975495509 & the Territory head Airtel on 09860100416 but have received no definate answer. Now they dont even pick up phone calls and dont respond to messages. They have informed me on occasions that the system had crashed and they had to re-enter my form, for which I should have got another Reference no which I have not got. I have had to buy a TATA Photon connection because of this which has cost me another Rs. 3000. They are not even returning my money (Rs 250) which I paid them when I filled up the form.
I want them to reimburse me the 3k which I have spent because of non performance of their promise (I am sure that they have an SOP with respect to the maximum number of days to be taken for installation of a new connection). I want a full explaination in writing from Airtel and a written apology from all 3 (Akashdeep, Nishant & the Territory Head) explaining why they have not taken my calls and why they dint call back even after knowing that I have been calling them for so many days.
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