Applied for a new landline on Oct 6, 09. Given SR No. 7393913. Promised SLA time of 48 hrs to receive call with feasibility study for landline in my office premises whic is in the heart of Secunderabad (Sardar Patel Road).
Did not receive a single call till today from them 16-10-09. Called back every alternate day from the time of application. "We are sorry for the delay sir", "We understand your concern", "We apologize sir", "I have placed a note in your account, the concerned department will getback to you in this regard"... standard replies from the agents who can say these memorized phrases backwards even in their sleep perhaps.
Called them back 5 mins ago, as an irate customer asked the agent to speak to the manager. After parrot mouth apologies the agent gets back saying "Sorry sir, there is no feasibility of the connection in your area". THIS IS A BLOODY LIE!!!
- I already have an Airtel landline at the same address - 040- 40175383 with a broadband connection. Agent was made to say this probably because the manager did not have an answer.
- If the feasibility test gave a negative result I should have got a call from them informing me about it. Did not get any.
I confronted the agent saying that this was a lie and that I already have another Airtel line at this address. Warned him that I was recording this conversation and would pull them to consumer court.
He then put me on an extended wait and later dropped the call.
I am not only going to pull them to consumer court but will upload the conversation. If there is one thing that I am going to do before I die, I am going to make these bastards realize that customer's don't like to be treated as fools!
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