On Wed, Aug 11 at 3:38 AM, wrote:
Dear Mr. Patil,
Greetings from Airtel team.
Regret the delay in response/resolution to your concern raised dated 26th July '10. It was a pleasure talking with you.
As per our discussion please accept my sincere apologies for the inconvenience caused. Necessary remedial action/process has been put in place from our end to avoid repeat errors. To add, your prepaid number i.e 90964 96212 has been added in the monthly list for Rs 100 re-charge. We ensure that the re-charge takes place every month.
Current scenario reversal of Rs 100 (2 invoice's) has been initiated against your Airtel A/c 15643119 and further Rs 200 (two times) has been re-charged against your mobile number 90964 96212.
Please quote the service complaint number 35548794 in future communication about this complaint.
Assuring you best of our services at all the times.
Should you require any further assistance, please feel free to speak with me at the below assigned numbers & I would be glad to Assist you.
Have a nice day.
Warm regards,
Rahul Suri
Nodal Office - West
Airtel
Tel : 022 4003 0142
Fax : 022 4003 4003
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
07/26 10:59 PM
To
[email protected]
cc
Wecare west
Subject
Re: AIRTEL NO. 02041284817 [|BAL|9096496212|2607201012205|]
P Please do not print this e-mail unless it is absolutely necessary P
Hi Officer,
I am forwarding the below mail to you as suggested by the Nodal Officer.
Awaiting your response/ resolution on the issue.
Regards,
Deepak
On Mon, Jul 26 at 5:07 PM, wrote:
Dear Customer,
Thank you for writing to Airtel.
This is with reference to your email dated 26 July for your Airtel number 02041284817 .You have expressed the concern regarding the recharge. We apologize for the inconvenience caused.
As the query is regarding the landline number, we request you to please forward your concern at [email protected] or [email protected].
Warm Regards
Ruchika C Savant
Nodal Office
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 26/07 09:37:42
Subject: Re: AIRTEL NO. 02041284817 [|BAL|Qrc869603|]
Hi All,
I am still waiting to resolve the following complaints. Along with the
following, I have registered 2 more complaints about the same issue for Jun and
Jul Months where the recharge did not happen. It is now 4 months, I am
registering complaints every month.
The complaints numbers are as follows,
35548794 - Today - Jul - 2010
30979104
32108228
35548794 - May
33453246 - Jun
Kindly ensure that I get the compensation for the trouble given to me on time
to time basis for resolving the same complaint again and again. Every time I
get the response that the complaint will be resolved in next 7 days and it did
not get resolved till today.
I need to know whether Airtel nodal officers do have some responsibility for
customer complaints resolution?
I do not want the Rs. 100 now onwards as it is not provided up till now (except
once for Rs. 110 and that too after 10 calls). I want my money back for all
pending 11 months. Else I have to go to higher authorities. After that the
final call will be to go to Consumer Grievance Cell if it is not addressed
there.
Regards,
Deepak
On Fri, May 21 at 3:41 PM, wrote:
Dear Mr. Patil,
Thank you for writing to Airtel Telemedia Services.
We regret the delay in responding to your mail.
With reference to your e-mail dated 12-05-10, you have expressed concern
regarding 100 rupees recharge offer for your airtel fixed line 02041284817.
We have gone through the details of your concern and we will work towards
resolving the same. We have always tried to ensure that our customers get the
same feeling of quality service while transacting through any of our channels
and regret the inconvenience faced. We are a customer centric organization and
as such would want every interaction you have with us to be a pleasant one
We would like to inform you that your concern has been registered with us. Your
service request number is 32952934 and same will be resolved by 22-05-10, 2:36
PM.
We at Airtel, use stringent measurement and control applications to ensure that
the service you receive is error free. We appreciate your patience and look
forward to a lasting relationship with you.
For any further assistance please feel free to call our Call Center number 121
/44444121 which is accessible 24 hours or email us at [email protected]
Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services
Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 12/05 11:47:25 AM
Subject: Airtel No. 02041284817
Dear Sir,
I have taken a Airtel broadband connection on 17-Mar. The plan is as
follows,
1. 256 kbps - Unlimited internet connection
2. Free Rs. 500 - Airtel To Airtel Calls
3. Free Rs. 100 - Any Prepaid Airtel mobile recharge.
I am having the benefit for the above 2 points as of now. The 3rd benefit is
not received even after my several complaints to the 121. You can check the
complaints registered by me. The prepaid mobile number is already sent by me on
[email protected]. (Pl search email with Sub: "Recharge of Airtel
prepaid mobile - 90964 96212").
As the issue was not resolved by the customer support executives, I am writing
to you. It was informed to me 3 times on various days that the recharge will
happen on so and so date. But the good day never came up till now.
Please kindly look into this matter and recharge my Airtel prepaid account.
Following are the complaint nos registered by me. I received these complaint
numbers from your support executives today for your reference.
1. 32108228
2. 30979104
Regards,
Deepak Patil
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