Dear SIR,
I have online recharged my mobile idea service provider of rs 160 amount. I also recvd a a confirmation sms from idea "idea web" saying that thanks for paying 160 on the idea cellular website and it is being updated in your account. this has been done on 13th of nov at around 2100 hrs but till now on 14th 1200 my mobile is not recharged with the required amount. I also tried to call idea helpline no 198 for lodging complaint. They were convincing me that it will recharged within the next fours hours But more than 15 hours has passed my mobile is not yet recharged. I also tried to call on another helpline line no 12345 which is charged at 50p/3min. The customer care executives always insists to call on this no as it is chargeable. The helpline staff never picks up the phone even for this no and my charge continues as 12345 is chargeable one. If for enquiring about 160 rs recharge I have to spent 50 -100 rs on calling and that to not getting a complete solutions is really absurd one. Now If I am calling 198 My call is blocked and I cannot contact Idea helpline. Why Such renowned companies like idea such a thing I dont understand. The Customer care executives are reluctant to provide information during the night time, they reply as if we are disturbing them in the night. since this no is 24 hr helpline no so we are calling the customer executive in the night also. They should not feel disturbed. My utmost request to idea is to hire some qualified individuals who can provide usbetter information. So please help me regarding this recharge information, I am notable to make call also.
Brgds xyz
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