Dear sir,
I am using services of Idea cellular for more than five years. My mobile no.is 9822336879.When I registered with company I provided all the necessary documents to the company. ON 12/2, I received sms from the company saying that "Aapke form kesath di gaye documents mein vibhed hai- krupya form & documents Idea company ne bhege hui executive ke pass jama kare". No executive turned up or called me and my outgoing calls were kept on hold from the same day ie.from 12/2.On 15/2 I went to Idea cellular office on Bhandarkar road office, Pune-411004 and submitted the required documents. I was told that my outgoing calls will be activated by eveningwhich did not happened. On same evening some agency called me & asked me to resubmit the documents to them. I had already submitted the documents in the morning, so I refused to submit them in the evening. I registered the complaint to 4444 and asked them to start outgoing calls which were kept on hold. I was asked to register with 198 but could not do so since calls to 198 were also on hold. I regieter the complaint with 12345 and I was told that reactivation of calls may take 24 hours. On 16/2 I went to Idea cellular office on BHANDARKAR ROAD, PUNE-411004 AND COMPLAINED TO THEM ABOUT KEEPING OUTGOING CALLS ON HOLD.i WAS AGAIN TOLD THAT REACTIVATION MAY TAKE 48 HOURS.On 18/2 I called 12345 and complained about keeping my outgoing calls on hold. I did the same but it was of no use, Then I sent complaint to 9822012345@aditya birla.com by e-mail. I received e-mail from them asking me to resubmit the form and the documents. I again sent sms to them saying that the documents were already submitted on 15/2.Again I received e-mail asking to submt the documents. Till now my outgoing calls were kept on hold. This is nothing but harrasment. I REQUEST YOU TO LOOK INTO THE MATTER AND ASKED THE COMPANY TO REACTIVATE MY OUTGOING CALLS AT EARLIEST,
Thanking You,
Your's sincerely,
Prasanna Potdar
Mobile No.9822336879 (Pre Paid)
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