Idea Cellular
Incorrect call charges, very bad customer service

I am an Idea Celluler pre-paid customer. I had taken a service where Idea will charge me 1paise for 1second outgoing call. This is valid if the call is from Idea to Idea. Today (24/08), all charges that I have made to Idea numbers have been charged at 1rupee per minute. I called up 9822012345 ans 198, their customer services number and spoke to different people. If i called the 12345 number, they told me to call 198 and vice-versa. Nobody helped me give the information as to why I was charged extra and nobody logged a complaint. When I requested to speak to a manager, i was not put through.

Moreover, the customer care executives sounded so rude.

This is not what is expected when you have a customer on call.

I want my money back also the continuation of the service of 1paise/second to be continued.

Thanks and regards - Manisha