I am an Idea Cellular postpaid subscriber since January and used to have Unlimited GPRS package attached to my subscriber number. Recently (on 17th September) I activated Unlimited BB services and while doing do on the same day I had deactivated the Unlimited GPRS package on my account. In the Invoice dated 15-Nov, there was a charge of Rs 319.04 on my account for GPRS (Volume) Usage. When I called the Customer Care about the same they said it is due to the fact that APN (Access Point Name) not set correctly to blackberry.net so it is going through the default gateway. Hence the charges. First of all, I expect Idea Customer Care to inform me about this setting well in advance while activating the Black Berry services. But they did not do. Since it was the setting on my Black Berry I agreed to pay this amount and on the same day changed the APN Settings to blackberry.net.
Now again I see that there is a charge of Rs 354.40 for GPRS (Volume) Usage in the invoice dated 15-Jan. I called the customer care many times and got the following different, illogical explanations every time. First time when I called, I was told, when I deactivated the Unlimited GPRS package on 17th September the setting defaulted to Zero Rental package. Hence the charges. I am not quite sure how they can activate some package without even informing me or taking my consent. In addition, they did not agree to revert these charges. I wrote more than few times to Idea Customer Oprs ([email protected]) on this issue and informing that I will not be making any payments until and unless this issue is resolved; but did not receive any response. As my account was due on 30th January I got a SMS from Idea stating that due to nonpayment of the bill the services will be barred. When I call up Idea Care again today (communication number: 146675725), they are tell me that the GPRS charges are due to wrong APN Settings. There is no way I can show the Black Berry settings to the service representative on the phone. Using this as an excuse Idea will continue charging for GPRS (Volume) Usage. If my settings are wrong, I expect the service provider to block those services; but they are not capable of doing so. Hence I see there is no way out.
Now I have to pay the bill to reactivate my services. Please suggest what should be done here.
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