Idea Cellular
MNP Rejected - No information

Hi,

I have a Idea number 9552567855. I have applied for Port OUT from Idan to vodafone.

The application has been rejected by Idea twice.

First time it was rejected, after a 1000s of calls to customer care, I got to know that it is because of CUG. And I should deactivate CUG to be eligible for porting out.

I did deactivate CUG and applied again, the application has been once again rejected.

I have tried to make numerous calls again to Idea customer care but they don't divulge the process I need to follow to be eligible for Port OUT.

When I visited Idea showroom, the staff had no information on MNP. They tried to call customer care, MNP but no one gave them information.

I want to know the 'contractual obligation' ground on which the request has been rejected and what is the process and time required to be eligible for porting out from Idea.

Thanks & Regards,

Chinmay