We had given the request for MNP from Reliance network to Idea Cellular (Corporate User) to Mr SHAILENDER GOEL C/o SHREE ASSOCIATES (TFR - 102) (Mob no:09911369619, email: [email protected]) on 28 March. After waiting for more than a week our connection was migrated to idea on 07/04. Since then we have been constantly facing issue regarding the outgoing calls. On 15/04 outgoing calls on my brother`s number (Mr Naveen Kumar Jain - 09350171716) were barred. But after my several visits to Idea outlet located at Punjabi Bagh, I came to know that my verification is negative though verification had already been done twice by Mr Harvinder. It was very shocking to know that verification was positive on his other number though both were applied for MNP at the same time. After making several requests they had arranged for verification process and then after 2 days my brother was able to make outgoing calls.
My brother has gone out of station for business purpose and his STD/ Roaming facility is still not activated, even after making several requests on 18/04 to Idea customer care (198) and to Mr Shailender (TFR - 02). And the excuse remains the same that the verification is negative so the roaming can not be activated. I dont understand how many times they will do the verification and more surprising is that it is positive on one number but negative on the other. Mr Shailender Goel has stopped picking my phone calls since yesterday evening since he has not tried to get Roaming facility activated on my brothers number. This poor response from an idea franchisee is very disappointing.
Mobile phones are an integral part to carry out business but my brother is not able to make or receive calls since Roaming facility is not activated on his number due to poor service from IDEA CELLULAR.
Please beware before buying IDEA connection.
Piyush Jain
#9015910070
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