Inconsumercomplaints.com » Telecommunications » Review / complaint: Idea Cellular - Churning of Idea Cellular provided SIM # 88736 48998 since 31.05.11 without Customer’s fault, Harassments, Misbehave etc | News #301435

Idea Cellular
Churning of Idea Cellular provided SIM # 88736 48998 since 31.05.11 without Customer’s fault, Harassments, Misbehave etc

Hi, I am Shambhu Sharan Mishra from Kumardhubi, Jharkhand. My Idea Cellular operated no. 88736 48998 has stopped working all of sudden since last 31.05.11's evening or so, without any prior notice. A balance of Rs. 318 is still showing in my above said number, dully confirmed by Idea's representative; Mr. Rajan at Patna (9708012345). Last call made by me from 88736 48998 was on 30.05.11 at around 7.43 PM, there is a miss call also on 31.05.11 at around 12.07 PM but since late evening of 31.05.11, I am just unable to make/receive any call as well as just unable to send any SMS too. Last RECHARGE details are: Rs. 111.00 on 16.05.11 at around 8.50 PM, Rs. 333.00 on 25.05.11 at around 1.18 PM.

In last two months, I had communicated with most of the related concerned of Idea Cellular with not result. On most of the occasions, they are not responding to our communication and phonecalls. Few are very missbehaved and few are not fullfiling their given commitments. I feel myself cheated as my balance is still intact with Rs. 333.00 or so and they are less bothered about the problem of their Customers. I am loosing faith of my family, friends & business associates as my 'this' given Idea Number is not working at all.

Correspondences, made with Idea's peoples in last few weeks are given below for better understanding. Now I want my number working or SIM with same number dully activated & balance transferred (as it has been confirmed by them vide their below mail dated 23.06.11) with an assurance that this type of mistake will not repeated by them in future along with suitable compensation.

&-- Original Message &--

From: Shambhu Sharan Mishra

To: [email protected] ; Customer Care Bihar & Jharkhand

Cc: [email protected]

Sent: 29/07 5:47 PM

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Sir / Madam

Some Mr. Robin (919708297966) has called me on 25.07.11 and confirmed that he is sending one of your representative at my office on 26.07.11 to handover the SIM but till date I had not received either SIM in question or any call.

Since last 26.07.11, I am trying my level best to contact Mr. Robin on his above said cell number but unfortunately my calls are not being responded, as usual. This is really surprising, disappointing and frustrating as almost 02 months has passed since my Idea Cellular number has stopped working and since then, I am being harassed by your team, which is hardly expected from a concern of Aditya Birla group.

Regards;

S S Mishra

&-- Original Message &--

From: Shambhu Sharan Mishra

To: [email protected]

Cc: [email protected]

Sent: 25/07 3:56 PM

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

&-- Original Message &--

From: Shambhu Sharan Mishra

To: Grievance Bihar & Jharkhand

Cc: Customer Care Bihar & Jharkhand

Sent: 20/07 7:10 PM

Subject: Re: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Nodal Officer's Desk

I am still not satisfied with your reply & action. Most of the important queries has not answered from your end despite of my several reminders & request, few of those are:

Why my number was deactivated without any Prior Information? I had forgone this question earlier based on your mail, apology & telecon in past but now this question need to be answered considering your ongoing latest mails.

I had never asked you any new SIM. Based on Ms Deepa Kalita's telecon and mail, I was ready to accept the SIM with same Number from your end so why formalities are required?

Why not on single occasion in past, you had mentioned that you will require any documents to get the new SIM activated? Please go through your mail dated 01.07.11 once again. Is not your yesterday's & today's mail are contradicting with your assurances given by you only, particularly vide your mail dated 01.07.11? More important, why I should submit any paper for the mistake done by you people? Still, I could have considered this if the same was approached to me on proper way.

Well, matter was shorted out by Ms Deepa Kalita on 13.06.11 itself, which is quite clear from her mail of same day. Now, why it has passed almost 5 weeks to get the solution materialized?

My number in question is not working since last 50 days or so, as you all know, why? Why I shall have to suffer without my fault for such a long time?

Why, none of you has responded to my calls? Only you people are in liberty to call me, as & when require, based on your mood, why not I can contact?

What "needful" you are looking for, from my end?

Vide your mail dated 01.07.11, you had assured me that "Balance" will be transferred once you get my confirmation that I had received the SIM and now you are saying some thing else, why?

Just for your ready reference I am quoting few portion of your mail dated 01.07.11, which is self explanatory "We deeply regret the inconvenience caused and apologize for the same, however this is to inform you that your SIM has been dispatched today through courier at our zonal office in Dhanbad. Once received at zonal office it will be delivered to you in person through one of our executives. Moreover please confirm us the receipt of the same to transfer the last balance before your number was churned"

Most probably you all in Idea Cellular are not concerned with customer's harassment & frustration at all. I had tried my level best to conclude the matter on friendly atmosphere but its seem that you are taking the customer as granted. Therefore, I am not going to correspond and kill my time any more rather I will wait for further 02 (two) days to get the Service Resume in my existing Number/foc SIM is being handed over to me in person, dully Activated & Balance intact. Else I will have no choice but to take up the matter with appropriate body instead of corresponding to you gentleman.

Regards;

S S Mishra

&-- Original Message &--

From: Grievance Bihar & Jharkhand

To: Shambhu Sharan Mishra

Sent: 20/07 6:16 PM

Subject: RE: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Customer,

Thank you for writing to Idea Cellular Limited. This is in reference with your mail regarding number barred.

Apropos to your query this is to inform you that as per process number can only be activated after documents are submitted against it, so request you to please do the needful so that balance can be transferred through our end.

Assuring you our best of services.

Thanks & Regards,

Nodal Officer's Desk

%%%%%%%%%%%%%_

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Shambhu Sharan Mishra [mailto: [email protected]]

Sent: Tuesday, July 19 6:26 PM

To: Grievance Bihar & Jharkhand

Subject: Re: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Nodal Officer's Desk

Regret to inform you that your today's mail is just contrary to your commitment & assurances, you had given vide your several mails besides telecon, particularly on 01.07.11. I want dully activated SIM in my hand through your representative along with my said balance intact, just in line with your mail dated 01.07.11.

Mr. Nodal Officer you will appreciate that not on single occasion in last 45 days or so, you had written that you will require any document from me to get the aforesaid SIM as well as my number has stopped working all of sudden that too without any prior information from your end and fault of mine, as you all knows. Now I am really concerned with your intention observing you peoples are taking the matter very casually.

Still, I want to conclude the matter on good atmosphere and hope you will also cooperate accordingly instead of lingering the issue and putting this-that condition now & then. Moreover, I am not interested with your so called FOC SIM with same number; if it is so conditional, just RESUME the SERVICE in my EXISTING SIM without any further delay with my BALANCE INTACT, that's all; enough is enough.

Regards;

Customer

&-- Original Message &--

From: Grievance Bihar & Jharkhand

To: Shambhu Sharan Mishra

Sent: 19/07 5:58 PM

Subject: RE: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Customer,

Thank you for writing to Idea Cellular Limited. This is in reference with your mail regarding number barred.

We deeply regret the inconvenience caused, further this is to inform you that the SIM card has been delivered at your residential address. To further activate the same we would request you to please submit your valid documents along with filled CAF at the nearest Idea Point.

Assuring you our best of services.

Thanks & Regards,

Nodal Officer's Desk

%%%%%%%%%%%%%_

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Shambhu Sharan Mishra [mailto: [email protected]]

Sent: Monday, July 18 5:07 PM

To: Grievance Bihar & Jharkhand

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Importance: High

&-- Original Message &--

From: Shambhu Sharan Mishra

To: Grievance Bihar & Jharkhand

Sent: 13/07 12:20 PM

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Nodal Officer's Desk

Some Mr. Tapas from your Dhanbad office has called me on 11.07.11 and informed that he was on the way to Kumardubi alongwith SIM to be handed over to undersigned in line with your mail dated 01.07.11 but till date he has not reached to me at Kumardubi's given address despite of his confirmation over said telecon. For your ready reference, Kumardubi is approximately 42 KMs from Dhanbad. I had tried to call him on his cell but he is not available as usual.

This is for your information & immediate action.

Regards;

Customer

&-- Original Message &--

From: Shambhu Sharan Mishra

To: Grievance Bihar & Jharkhand

Sent: 08/07 4:55 PM

Subject: Re: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Nodal Officer's Desk

Today is 08.07.11 and I am still waiting for the SIM which was supposed to be handed over to me in person by one of your executive from Dhanbad zone, as you had assured undersigned vide your below mail dated 01.07.11.

Regards;

Customer

&-- Original Message &--

From: Grievance Bihar & Jharkhand

To: Shambhu Sharan Mishra

Sent: 01/07 6:15 PM

Subject: RE: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Customer,

Thank you for writing to Idea Cellular Limited. This is in reference with your mail regarding number barred.

We deeply regret the inconvenience caused and apologize for the same, however this is to inform you that your SIM has been dispatched today through courier at our zonal office in Dhanbad. Once received at zonal office it will be delivered to you in person through one of our executives. Moreover please confirm us the receipt of the same to transfer the last balance before your number was churned.

Assuring you our best of services.

Thanks & Regards,

Nodal Officer's Desk

%%%%%%%%%%%%%_

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Shambhu Sharan Mishra [mailto: [email protected]]

Sent: Thursday, June 30 6:37 PM

To: Grievance Bihar & Jharkhand

Cc: [email protected]

Subject: Re: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Importance: High

Dear Sir,

Since last one week I am not being updated, neither got the FOC SIM.

You will appreciate that "at the earliest" can't be understood as "indefinite" and patience of your so called "customer" is also being tested hard; after all month has gone almost and I am still suffering a lot in all front due to blunder mistake done by you people. Matter become intolerable and more frustrating now, please - please, do revert back with specific TIME PERIOD (date) by which you will either handover the SIM along with balance amount intact or resume the much awaited service of existing one lying dead with me.

Further, I will appreciate if you mention your name & contact details also in your messages, as I should know; with whom I am corresponding. Your given website detail and "chargeable" number is of no use for me for this particular matter. Please provide your cell number, if you can so that I can call you over phone instead of writing now & then to remind and to get updated. One thing else, your this "customer" do have name, as other peoples are having and which is quite clear from trailing mails.

Looking forward for your positive response.

Regards;

S S Mishra

099315 23969

&-- Original Message &--

From: Grievance Bihar & Jharkhand

To: Shambhu Sharan Mishra

Sent: 23/06 5:53 PM

Subject: RE: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Customer,

Thank you for writing to Idea Cellular Limited. This is in reference with your mail regarding number barred.

As per our telephonic conversation this is to inform you that we are working on the same and will revert back with your FOC SIM card at the earliest.

Assuring you our best of services.

Thanks & Regards,

Nodal Officer's Desk

%%%%%%%%%%%%%_

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Shambhu Sharan Mishra [mailto: [email protected]]

Sent: Thursday, June 23 12:59 PM

To: Customer Care Bihar & Jharkhand; Grievance Bihar & Jharkhand; Appellate Authority-Bihar & Jharkhand

Cc: [email protected]

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Madam

It was 13.06.11, you had informed me that your technical team will be providing me a new SIM with the same number and since last 15.06.11, I had requested/reminded you on two occasions vide mail but till now neither my mails has been responded nor I got the SIM, which is obvious & disappointing. Its already more then 03 (three) weeks has been passed since my no. 88736 48998 has stopped working which is quite frustrating and I am not able to make any call to you even for the reason, already informed to you vide my mail dated 15.06.11.

You are once again requested to revert back with your response on trailing mail without any further delay.

Regards;

S S Mishra

&-- Original Message &--

From: Shambhu Sharan Mishra

To: Customer Care Bihar & Jharkhand

Sent: 18/06 10:59 AM

Subject: Fw: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Madam

Still waiting for your response to my below mail as how the said SIM will be handed over to me and on "available balance" matter.

Regards;

S S Mishra

&-- Original Message &--

From: Shambhu Sharan Mishra

To: Customer Care Bihar & Jharkhand

Cc: [email protected]

Sent: 15/06 4:09 PM

Subject: Re: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Madam

From "Auto Response" to your below mail, you could have understood that I was out of station in last 02 days. Whenever, I am trying to call you on your cell; got response that "this Idea number is not in service", therefore you can call me back to discuss the matter in details for better understanding, if you wish.

Please do confirm par return mail as how & when I will be able to get such SIM with same number and whether my Balance will be transferred or not? Further, I will appreciate if you please reply me over my latest mail to maintain the continuity of correspondence in this particular matter. Mails sent to you in recent past is attached herewith for your ready references.

Regards;

S S Mishra

099315 23969 / 094317 11208

&-- Original Message &--

From: Customer Care Bihar & Jharkhand

To: [email protected]

Sent: 13/06 5:53 PM

Subject: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Dear Mr. Mishra,

This is in reference to your email regarding service restriction for the MSISDN: 8873648998

We appreciate your patience and co-operation in this regard. We would like to inform you that our technical team will be providing you a new SIM with the same MSISDN: 8873648998, which will be free of cost. Also, we tried contacting you on 13/06 at 5:50 P.M., however the contact could not be established.

Your kind co-operation in this regard would be highly solicited.

Meanwhile, for further assistance, please contact our 24*7 customer care helpline: -

For queries, please dial 12345 (chargeable @ 50p/180 sec) from your Idea mobile number or 9708012345 from non-idea number (chargeable).

For complaints or requests, please dial 198 (toll free) from Idea number.

Assuring you of our best services at all times.

Thanks & Regards,

Deepa Kalita

Customer Service Desk

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Customer Care Bihar & Jharkhand

Sent: Thursday, June 09 4:35 PM

To: '[email protected]'

Subject: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Importance: High

Dear Mr. Mishra,

This is in reference to your email regarding service restriction for the MSISDN: 8873648998

We sincerely regret the inconvenience caused. We would like to inform you that we are coordinating with the relevant authorities regularly for immediate & appropriate action and we will revert to you at the earliest with the resolution. The same has been informed to you on 09/06 at 4:30 P.M.

Your kind co-operation in this regard would be highly solicited.

Meanwhile, for further assistance, please contact our 24*7 customer care helpline: -

For queries, please dial 12345 (chargeable @ 50p/180 sec) from your Idea mobile number or 9708012345 from non-idea number (chargeable).

For complaints or requests, please dial 198 (toll free) from Idea number.

Assuring you of our best services at all times.

Thanks & Regards,

Deepa Kalita

Customer Service Desk

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Customer Care Bihar & Jharkhand

Sent: Tuesday, June 07 11:39 AM

To: '[email protected]'

Subject: Kind Attention: Mr. Shambhu Sharan Mishra referring to your email dated 3rd June 11, MSISDN: 8873648998

Importance: High

Dear Mr. Mishra,

This is in reference to your email regarding service restriction for the MSISDN: 8873648998

We understand your concern and regret the inconvenience caused. As per telephonic conversation on 07/06 at 11:34 A.M., we have escalated your issue to our technical team. We will revert to you with resolution at the earliest possible. Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future. I hope that you will give us another opportunity to prove the quality of our service to you. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

Your kind co-operation in this regard would be highly solicited.

Meanwhile, for further assistance, please contact our 24*7 customer care helpline: -

For queries, please dial 12345 (chargeable @ 50p/180 sec) from your Idea mobile number or 9708012345 from non-idea number (chargeable).

For complaints or requests, please dial 198 (toll free) from Idea number.

Assuring you of our best services at all times.

Thanks & Regards,

Deepa Kalita

Customer Service Desk

&&&&&&&&&&&&&&&&&&&&&&&&&&--

Idea Cellular Limited – Bihar & Jharkhand

Visit us at: www.ideacellular.com

Alternatively you can also call us on 12345 to know more about IDEA

From: Shambhu Sharan Mishra [mailto: [email protected]]

Sent: Friday, June 03 4:55 PM

To: Customer Care Bihar & Jharkhand; Grievance Bihar & Jharkhand

Cc: [email protected]

Subject: My Idea Cellular operated no. 88736 48998 has stopped working all of sudden since last 31.05.11's evening

Importance: High

Dear Sir / Madam

Regret to inform you that my Idea Cellular operated no. 88736 48998 has stopped working all of sudden since last 31.05.11's evening or so, without any prior notice. I had tried my level best to contact all the concerned in this regard in last 3 days including local representative/call centre but with no help. A balance of Rs. 318 is still showing in my above said number, dully confirmed by your Mr. Rajan at Patna (9708012345). Last call made by me from 88736 48998 was on 30.05.11 at around 7.43 PM, there is a miss call also on 31.05.11 at around 12.07 PM but since late evening of 31.05.11 I am just unable to make/receive any call as well as just unable to send any SMS too. Last RECHARGE details are: Rs. 111.00 on 16.05.11 at around 8.50 PM, Rs. 333.00 on 25.05.11 at around 1.18 PM.

Today morning I had a telecon with some Mr. Tapas (097080 97477) of your Dhanbad (Jharkhand) region and I had briefed all of the above details with a request to resume my service, he also confirmed me that he will revert back shortly after going through the reason/s of so called "churning" of my above said number but he didn't. I had tried to call him my level best (and still trying) but my calls are not being responded which is very frustrating & disappointing as well as not expected from a reputed Company like you. I had contacted Mr. Rajan of your Patna cell oh following contact details but he had shown his inability in resuming the service after 30-35 minutes of talk/hold as well as he was not able to guide me as to whom I should contact even. I had tried to call Mr. Manish Kumar Verma (Nodal officer - Bihar & Jharkhand, I guess) at 9708297955 but calls were not responded as usual.

Any way, I got your mail IDs from net and writing you with a positive hope that you can help me in this regard.

Looking forward for your immediate response.

Regards;

Shambhu Sharan Mishra

C/o Maithan Ispat Limited

P.O. - Chirkunda

Dist.- Dhanbad

Jharkhand - 828 202

Mobile - 099315 23969 / 094317 11208

This email message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you are not the original intended recipient, you are informed that any use, distribution, copying, printing or transmission of this message is strictly prohibited. If you have erroneously received this message, kindly delete it immediately and notify the sender. Before opening any attachments, please check them for viruses and defects.

Please think about the environment, before printing. Every 3000 A4 size paper costs 1 tree. Please DO NOT print unless you really need it. Thanks!


Company: Idea Cellular

Country: India   State: Jharkhand

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google