From: mohit gupta [mailto: [email protected]]
Sent: Thursday, August 18 2:00 PM
To: Customer Care - New Delhi
Subject: refund of money
Hi,
I applied to convert my no (9899284381) in to idea postpaid but the plan told to me was inaccurate by Nitin. Later on when i asked monica to refund the money they dint. Its been more than a week and they are not responding to my call. Tell me if i need to go to consumer court for this small amount.
Regards,
Mohit Gupta
9899284381/7503701299
Hi Ashish,
Here find the attached files for payment receipt and customer application form. Also see the below given 20 digit sim no.:
SIM No: 89910485021103439513
I made the payment on 10.08.2011 and till today i didn't get any reply from their side. Also i regiteed the complain in Idea office in Sector- 64 for which the complain no. is 105308192. Please do the needful ASAP.
Waiting for your reply.
Regards,
Mohit Gupta
9899284381/7503701299
From: Customer Care - New Delhi
To: "[email protected]"
Sent: Saturday, 20 August 12:18 PM
Subject: Re: refund of money
Dear Mr. Gupta,
Greetings for the day!
With reference to your mail, we acknowledge your concern regarding services against your Mobile Number 9899284381.
We would request you to provide us with the 20 digit SIM card number given to you for the same while taking the connection along with the scanned copy of payment receipt and customer application form, so that the concern can be addressed to the best of your satisfaction.
Thanks & Regards,
Anand Kumar Chakrawarti
Customer Service Desk
Idea Cellular Limited -
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at 9891012345 from a landline to know more about IDEA.
From: mohit gupta [mailto: [email protected]]
Sent: Friday, August 19 12:50 PM
To: Customer Care - New Delhi
Subject: Re: refund of money
Dear Ashish,
You can call me on 9899284381/7503701299/01204543870-74 any time. Waiting for your call.
Regards,
Mohit Gupta
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From: Customer Care - New Delhi
To: "[email protected]"
Sent: Thursday, 18 August 9:09 PM
Subject: FW: refund of money
Dear Mr. Gupta,
Greetings for the day!
With reference to your mail, we acknowledge your concern regarding services against your Idea Mobile Number 9899284381 and we tried to contact you but contact could not establish.
We would request you to kindly provide alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.
Thanks & Regards,
Ashish Ranjan Rai
Customer Service Desk
%%%%%%%%%%%%%_
Idea Cellular Limited -
Visit us at: www.ideacellular.com
Alternatively you can call us on 24 Hour Helpline at 9891012345 from a landline to know more about IDEA
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