DEAR SIR
I AM A CLASS ONE GAZETTED OFFICER & HAVE BEEN PROVIDED MOBILE PHONE IN A CUG NO. 9718990112. I SUBSCRIBED TO IDEA CELLULAR PLAN FOR Rs98/- WHICH GIVES ME 2GB OF INTERNET USAGE ON MY MOBILE FOR 30DAYS. THE SAME WAS DULY ACTIVATED BY THE SERVICE PROVIDER.
HOWEVER I WAS SHOCKED TO FIND THAT IN THE MONTH OF NOVEMBER I WAS CHARGED Rs 4974.20 TOWARDS A NET USAGE OF ALLEGEDLY 2345566.27 OF GPRS USAGE (UNITS NOT DISCLOSED).
I WROTE TO THE SERVICE PROVIDER (IDEA CELLULAR) BUT RECIEVED A CURT REPLY THAT THE BILL WAS CORRECT & THAT I SHOULD PAY UP. I REQUESTED FOR CLARIFICATIONS BUT WAS DENIED.
WHEN I CHECKED MY ITEMISED BILL I WAS SHOCKED TO FIND VERY HIGH VOLUMES OF USAGE AT AWKWARD TIMES. e.g. ON 11TH NOV BETWEEN 3PM TO 4.21PM INTERNET USAGE TO THE EXTENT OF APPROX Rs 2500/- HAS BEEN CHARGED TO ME. AS I AM AN EMERGENCY SERVICE PROVIDER & HAVE TO BE AVAILABLE INSTANTLY ON MY MOBILE I NEVER LET IT BE AWAY FROM MY POSSESSION AT ALL TIMES OF THE DAY. HENCE POSSIBILITY OF SOMEONE ELSE MISUSING MY MOBILE IS CERTAINLY NOT THERE, ESPECIALLY AT THIS TIME BECAUSE DURING THIS TIME I AM BUSY IN THE HOSPITAL & AM CARRYING MY MOBILE IN MY POCKET.
I SPOKE TO RSM, Mr RAJESH FROM IDEA CELLULAR, IN PERSON TO PRESENT MY CASE. HOWEVER, HE EVEN REFUSED TO TELL THE UNITS OF THE USAGE AS HE HIMSELF DID NOT KNOW.
I AM BEING FORCED TO PAY FOR INTERNET USAGE THAT I HAVE NOT DONE & AM NOT EVEN BEING CLARIFIED AND PROVED THAT WHERE I HAVE USED THIS DATA..
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