EMail sent to Mumbai Nodal Officer (per their website) Mr. Ramkumar
Attn: Mr. Ramkumar - Nodal Officer, Mumbai
Hello Mr. Ramkumar,
I own an Idea number 8652059191. I had purchased this postpaid number from the Airoli (Navi Mumbai) Idea gallery.
While purchasing the card, I was given the number 8652009191 which was started in 8-10 days after the purchase. Since I use another number, I didn't bother to check if it was started. Once I did by inserting the card into my mobile and giving a missed call on the other number. On that other phone, the number that flashed was 8652009191. So I removed the card and inserted back again after 2-3 days.
Soon after I inserted the card, I received a 'Welcome' call from Idea (I don't remember if the call was on the Idea number or the alternate number). The person on the line asked me the number to which I replied 8652009191. He told me, and that's when I came to know, that the number is now 8652059191. I registered my protest and refused to accept the new number. He told me to call up the customer care and raise a complaint with them. I did so and was told that the query will be resolved in 20 days' timeframe. Since a wrong number was activated, I didn't use this number at all except once or twice to check the status.
In between I was diligent in paying the bills for the time I was not using the number at all. I faced problems with the payment also. One particular Idea gallery that falls on my way, opposite Star Plus office, Marol, used to always be pull down the shutter at 19:45. 15 minutes earlier than its official closing time. I had raised the complaint once regarding the same. But nothing happened on that. Because of that, I failed to pay the one of the bills on time. God knows what happened to that particular complaint.
Now, coming back to the main issue, I was told that 8652009191 had already been activated. I asked for the dates but the customer care, as helpless and hopeless as always, replied that this detail cannot be divulged.
So, here I'm waiting to get my earlier number. Had the number unavailable at the first place, I wouldn't have opted for Idea. Now I'm being told that I will not get back my deposit back since it gets adjusted in the bill amount. Now that I haven't used the number at all, it again falls back on me for not UTILIZING the said benefit and that I won't get my deposit back.
I feel so cheated and frustrated by the approach of Idea and the ambiguity that prevailed throughout the course of action from Idea. I want to know following things from Idea.
The status of wrong number activation and ALL THE DETAILS regarding the other number as well. I want to know the activation date, with proof, of the number 8652009191.
The status of the complaint I had raised for the Marol's Idea gallery.
In my conversation with the Idea customer care helpline, I came to know that the system update of the number switch request is that 'the customer has agreed the number that has been issued to him'. To my knowledge, I haven't said that thing and claim with sound mind that did not receive any such call from Idea. If Idea is sure about that, I want all the proofs of such call being made to me.
Why, in this unique case, can't I get back my deposit amount if I've paid all my dues regularly.
Why shouldn't I expect the full refund from Idea as there was no execution of the CORRECT service in this case?
Where can I meet the REAL PERSONS from Idea to have a one on one query resolution?
If there's any problem on the part of either Idea or the representative at the Idea gallery Airoli, why should I, the customer, suffer due to that.
Why shouldn't I claim the compensation for the pathetic and demeaning treatment I received from Idea Cellular company?
Hope to have a word from you in the rational timeframe.
Regards,
Ranjitsingh Bhosale
8652009191 (Issued)
8652059191 (Forcibly activated)
[email protected]
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