From: [email protected] [mailto: [email protected]]
Sent: Wednesday, June 06 12:37 PM
To: Customer Care Karnataka
Cc: [email protected]
Subject: FW: OB service barred due to incorrect unbilled amount for cellphone no-9844120006
Hi,
I’m waiting for your response. It is very irresponsible from idea as I haven’t received any reply for the issue. Without outgoing services, I’m facing lots of problems.
Kindly resume the services as early as possible as otherwise don’t expect me to pay a single penny. Cellphone without outgoing services is useless and this is kind of mental torture I have to go through being a corporate user of idea. It’s not my fault that the free usage is also calculated and added to unbilled amount. then why should I suffer and pay for that.
Again, kindly do the needful.
Regards
Ashu Rana
9844120006
[email protected]
From: Rana, Ashu
Sent: Tuesday, June 05 2:55 PM
To: [email protected]
Subject: OB service barred due to incorrect unbilled amount
Hi,
I am using idea postpaid connection NO-9844120006, Corporate plan, Idea 199 FTT (176).
outgoing call service has been barred from my idea connection no-9844120006 today, I’m not able to make outgoing calls and nor able to send messages . when I called customer care & spoke with vijayvithal kolli. he informed me that the unbilled amount has exceeded the credit limit becoz of which the services has been barred. I need to pay 75% of the unbilled amount to resume the services.
I have activated the internet GPRS RS99 Rental plan so the Unbilled amount has been calculated based on the internet usage. though 1GB data usage is free in the internet pack but the amount for the usage is added to the bill. last month my unbilled amount was around Rs 2450 but the final payable amount came Rs .562.25. now my unbilled amount is Rs 3503.25. why should I pay the excess amount when my billed would not be that much. I’m not going to pay the 75% of the unbilled amount as I’m sure it will not exceed above Rs1000.
This is very irresponsible from Idea.
Why should a customer pay the billed on pro data base.
why are you calculating the bill including the internet usage charges when that is free.
Kindly resume outgoing services on my Idea number within 1 hour.
Regards
Ashu Rana
[email protected]
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