Here with I would like to bring in your notice following complaint against a leading Mobile Service Provider of India namely Idea cellular limited
I lost my Idea SIM Card carrying Mob No. 9540005658 on 20th December.
Though Idea acknowledge (Reference No. 93118554) for SIM card lost against Idea Mobile Number 9540005658, I never received any duplicate SIM card from! dea.
Lastly I'd to personally visit Idea office to get one (On 21st January). I used Idea Mobile Number for few more days till my new number from other service provider became functional, thereafter i did not used Idea number.
Then I was constantly being bugged by Idea's 3rd Party Collection Agency's Agents for payment, despite giving ‘em an explanation and assurance to pay up over due amount (deducting period of service suspension) at the earliest. They kept on flooding calls during Office Hours and even Weekends. They even started making unsolicited and offensive calls to each and every person with whom I spoke in last couple of months from my call list. Agency’s executives’re utterly impolite and used derogatory words during conversation.
I owe an explanation and apology from! dea cellular service company.
How could! dea pass on call details of a customer to 3rd Party Agency without his/her consent?
How could! dea instruct 3 Party Agents to humiliate, offend and traumatize customer and customers family and friends for payment?
They even told one of my relative that "I passed out". This certainly created panic and trauma to people I'm related to,
I strongly oppose such nuisance from! dea and associated 3rd Party Agency calling on behalf of! dea cellualar service and sincerely request! dea to prohibit such unprofessional agencies from communicating with me or any person for call list in future.
Besides my image of Idea cellular service certainly got tarnished on the wake of above events and I wouldn't like to continue my association with Idea.
I've posted following grievence in consumer complaint forum to forbid such traumatic telecallers and unethical business flourishing around such menace.
Their unethical and criminal behaviour includes:-
1. They called up my relatives in my home town and told then that i have "expired"
2. They called up my office colleauge's and lie to them that they are calling from some credit card company/courier company and ask my friends to urge me to make payments, they never called my own cell number, they use to call my friends from following number:- 9911390496
3. None of my email requests to Idea cellular delhi has been responded back till now
I strongly urge people not to buy Idea mobile services, this may lead to your pre-mature death in front of your family members and you do not have any privacy as they make calls to your friends from your call list.
Extracting call details without my knowledge is a criminal breat of trust, and is a criminal breach of my privacy.
Kindly advice me as how to move ahead against this dis-honest business group.
Regards
Nishikant
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