Nokia Service Centre
Kalkaiji
New Delhi
Regarding: Complaint
Dear Sir,
IWe have purchased Nokia Mobile Phone which has been found defective. Details of purchase are as under:-
1. Retailers Name: STAR MOBITEL, South Extension, New Delhi
2. Bill No. & Date : 5839 dated 02.08.2009
3. Amount in Rs. : Rs.15, 100/-
4. Mobile make: IME1-35604403159360 NOKIA-N-79-BLACK
Initially after few weeks of purchase, the screen of above mobile was found blank and the mobile was sent to your centre for repair vide your ID NO.146433527/091216/27 dated 16.12.2009. The mobile was returned to us after 15 days with assurance that the defect has been removed.
Soon after 5 days of receiving the mobile from your service centre, mobile went out of order, it was giving high vibrations sounds during its use. We had to send it again to your centre. After considerable time it was returned to us with the report that mobile is in perfect order. For the last 15 days, We again faced a new problem. Now during its use, it gets hanged.
You will appreciate that a new set of mobile of high value with NOKIA BRAND is purchased with the assurance in mind that the set shall be trouble free and of highest quality, contrary to this perception your mobile has been giving troubles one after another in such a short period of purchase.
Under the circumstances and facts as above, I am constraint to request you to please either change my defective piece with other new set or refund my purchase value with interest @ 18 %. I have already wasted lot of energy and time in its repeated repair work from your centre and find no reason to ask for its repair again and again.
We are sure you will appreciate that we have suffered heavily due to purchase of your defective piece and hope you will quickly redress my complaint immediately without knocking another door for seeking justice due to me.
D.P.Rawal
(Director
9810108260
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