This complain pertains to our account no. :- 8.10224364 with IDEA CELLULAR LTD. We have booked the complaints with docket number 151858754 & docket number 151885605 with their nodal officers and appellate also but there is no reply with logical reasoning
We are following up the matter of illogical and gullible tariff rates slapped on the customers of 3G Data Card. But there is no clear response for the local authority at nodal and appellate level so we have bring it to your notice this issue.
Brief History :-
We have bought 3G Data Card from Mr. Arpit Mehta (an employee from Idea) along with other local franchisee in Rajkot.
We selected the plan of Rs.750 per month with 2GB usage. When that plan was explained to us we raised a question that tariff for extra usage was exorbitant but the executives explained to us that there is mistake in the plan catalogue and you will charged a maximum of Rs.512 for extra GB of usage. We made a question mark on the tariff offered and then signed the document.
But when we received the bill we found that we have been charged Rs.3663 for just 0.75GB usage. So for 1 GB of extra usage the company is charging around Rs.5, 243/-. Whereas from the plan selected 2GB is offered for just Rs.750 so for 1GB its just Rs.375/-.
So the companies are charging (looting) 13 times the regular price on extra usage. This charge is totally illogical and its like you are penalizing the loyal customer for using extra.
1) For the period upto 13 May the charge per KB is around 0.000368 and thereafter the charge per KB is 0.004763. This is 1294% HIGHER which is absurd and cannot be possible. It is like selecting a plan with 400min free plan at 50 paise per minute and every minute AFTER 400 MIN. you use you pay Rs.6.5 for every minute of use. Upto 13 may usage is 1291056 KB and charge is Rs.475/-. After that usage is 768997KB which LESS and still the charge is whooping Rs.3663/-.
2) This situation is like levying a penalty on consumer for using more than prescribed limit so it is confusing that shall we use their services more or we should their services less. So you have to inform us what should we do.
3) Suppose a customer selects a PREPAID plan with 2GB usage. When he exceeds his limit his usage is stopped. Now if he again gets a fresh recharge the prepaid customer gets a another 2GB at Rs.750/- and consumes it in a month then his spending is Rs.1500/- for 4 GB. And a post paid customer would end up paying Rs.11, 236/- for 4GB of usage. Usage is same but there is astronomical difference in charges the customer pays.
We want get some explanation from you that why there is difference of heaven and earth on the charges levied on prepaid users and postpaid users by these companies.
Take for example :-
You go to a Hotel and find the hotel is offering a room for Rs.10, 000 for 2 night stay and if you stay beyond that you will charged Rs.45 for every minute. You sign the check in form and made a stay there. And unfortunately you make a stay of one more day then can you imagine what you will have to pay. You will be just charged Rs.65, 000/- for that extra day which you will remember and repent for whole life. Then you will argue that you should have told that before then I would have booked the room for one more day to save Rs.60, 000/-. Then you would be told that no sir you have signed the form you have shell out that amount whether it is logical or not.
These companies are cheating the customers by publishing such tariffs with double rates using different units of measurement. At one place you write GB and other place your write KB there is a difference of 1024 X 1024 = 1, 48, 576 times in measurement so customer is bound to confused in selecting the plans and calculating his spending. The tariffs offered by them appear to be transparent but they are not, they are like walking in snare with open eye. Normal people do not understand the difference of KB and GB. If the companies offering this service publish a plan 2 GB for Rs.750/- and extra usage of 1 GB you have to pay Rs.5243/-. Then I am sure no one would buy their plans. The plan reads 2GB for Rs.750/- customer understands that he is offered 1 GB for Rs.375/-, he doesnot have to make a calculation what he will be paying for the extra usage he has in mind that if he uses 3GB for month then he may end up paying Rs.1125/-. But as per the plan published the customer ends up paying Rs.5993/-. Another interesting thing to note is that this company is offering another plan where 3GB is available for Rs.850/-. Which means the customer who has selected Rs.750/- plan his spending is Rs.5993 for 3GB usage in month and the customer who has selected a plan of Rs.850/- his spending is just Rs.850/- for 3GB of usage. Just for a difference of Rs.100 in selecting a plan the customer has to pay so much which is injustice to customer.
We would like to suggest to you that they should have the adopted following tariff structure to give justice to customers :-
PLAN MRP FREE USAGE EXCESS USAGE AFTER FREE USAGE
500 1GB Rs.50.00/0.1GB
750 2GB Rs.37.50/0.1GB
850 3GB Rs.28.30/0.1GB
1250 5GB Rs.25.00/0.1GB
The service providers are using GB and RS. At one place and KB and paise at other place. This is deceiving the customers. If they write GB at both place then the tariff plan would look like this.
PLAN MRP FREE USAGE EXCESS USAGE AFTER FREE USAGE
500 1GB Rs.5243/1GB
750 2GB Rs.5243/1GB
850 3GB Rs.5243/1GB
1250 5GB Rs.5243/1GB
I doubt anybody in India would buy their plan if they publish it as above.
We have complained about this issue to them nodal and appellate level they say that they are correct and they are charging as per the tariff card. And since you have agreed you have no option but to pay.
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