Sequential events that happened to me:
Idea executive make call to me requesting new connection (December), I took one new post paid connection 9990001725 (around first week of January).
While taking connection I told executive please call me while visiting for address verification as my house will be locked during working hours and I would be in office. He said yes executives visit after calling only.
I was waiting for call and verification but never received any call. My number not activated because my address verification had negative findings.
I mailed to idea customer care and in reply I got call it will be done and executive will call me before visiting. I gave preference for timing between 1-2 as it is lunch hour in office.
No call received, no executive visited.
I got reply mail from Idea customer care, my matter is under consideration. What is matter till date not known to me and outcome of consideration not communicated till date.
I got again call from customer care that executive will visit me on January 30th (Sunday). I was waiting for executive no one neither called me nor visited. I mailed again but same reply matter is under consideration.
I got massage from idea (9582030434) for calling on the number 9911919293 or 9891012345. I called on 10th Feb on both number around morning 9.30 AM. First number was ringing but no one pick up the call.
Second number I tried to convince the executive the sequence (as above) however he was of opinion that I should find and go to idea outlet. I was not satisfied and call was transferred to senior person.
I requested senior person to kindly activate the number or if he feels I do not deserve connection pleas refund the money. I was told out of 500 I paid 250 will be deduced for services (I do not know what services has been provided in this incidence). Remaining 250 I can claim after 24 month.
I asked is it idea policy to collect money and not refund he says yes (call record between 9.30 and 10 AM on 10th Feb). WHAT AN IDEA SIRJI???
I do not know its idea policy to make customer suffer?? (seems unlikely) or it is executives implementing policy who makes customer suffer (seems likely).
IF SOME CONCERN PERSON SEES AND ADDRESSES THE ISSUE WILL BE HIGHLY APPRECIATED.
This all despite the fact that I am existing idea post paid connection user at Delhi for last one year. The new connection is in my name only. My credential could be established through my uses and past payment records (I do not receive hard copy of bill and receive it through mail only).
The complaint is not about 500 Rupees. I feel cheated by Idea cellular. I have mailed to following mail id but the complaint was not addressed.
Mail ids:
1. [email protected]
2. [email protected]
3. [email protected]
4. [email protected]
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