» Telecommunications » Review / complaint: IDEA Cellular / Prepaid SIM - Activation of value added service without customer approval | News #302629

IDEA Cellular / Prepaid SIM
Activation of value added service without customer approval

This is most embarassing to inform as IDEA cellular a organisation of Aditya Birla has taken very easy means to earn money from its customers. My SIM (7350049941) has been activated with value added services wherein they inform all promotional SMS and calls related to those which has never been activated by self. On noticing these facts had been in contact with customer care and requested to activate complete DND which clearly means only incoming and outgoing calls & SMS should be active. Same was informed to customer care and they confirmed its now deactivated and you would not recieve any calls & SMS also no money would be charged for any value added services.

Surprisingly the so called organisation of Mr Aditya Birla had employed people of low mentality to disturb customers. But for sure this is benefiting the Company (IDEA) and its employees. IDEA is getting money and customer care department is getting jobs/salary. As both are benefitted mutually its their time. TRAI should enforce rules and regulations as prevailing in US & Europe. wherein the organisation is penalised for each complaints.

Its high time now to ask these operators to stop this old technique of earning money and be competitive with MNC telecom operators.

I request this forum to go through this matter and should any person has any information to take these presons to consumer court please advise at [email protected]



Company: IDEA Cellular / Prepaid SIM

Country: India   State: Maharashtra   City: Nagpur

Category: Telecommunications


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