Sir,
I, Purnendu Ghosh, a prepaid customer of your company bearing cell no. 7890273985.
I have taken connection nearly two months ago & suffering from very beginning of taking connection.
1.From the start date its call charges not actual which was committed (committed 40 paisa per minute but its charging 1 paisa per second)
2.From very first day balance deducting saying dailer tones active (whether no dialer tone was active/is active since beginning)
3.Everytime customer care dept. is so worst responsive that solution is very far no satisfactory disccussion went on.
4.Till now 48 rupees has been deducted on 03.08. 22.08.2010 & 16.09.2010 respesctively without my knowledge or any pre information to subscriber.
5.Even after a talk with cistomer care executive Mr. Debabrata on 16.09.2010 he said that no dialer tone active right now but after 1 hour balance got deducted.
Basically I tarvel & fly due to my company jobs thats why its always difficult to reach customer care. So that my harasement went on day after day and I was keeping patience but now its not tollerable.
Kindly refund all deducted amount with interest amount & convet my plan to per minute charges as commited by IDEA.
Let me know how much time you need to resolve this issue. Otherwise I have to go legally.
Your cooperation will lead an exceelant customer satisfaction & high appreciation.
With warm thanks & regards,
Purnendu Ghosh
Zonal Incharge Service
3i Infotech Limited
9434856582
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