Dear Sir,
Since more than one year i m a subscriber of Idea Cellular Ltd for mobile services. In this period they had unlogically harassed me by service discontinuation three time before quarterly & forth time right now.
I had also registered complaint earlier but not got out of this problem. Despite three times document submission how they can do like this & if its forge or not eligible than whats the reason behind service continuation of 3-months & than sudden abortion.
you can refer the trailing mail.
Mr Arvind,
What the hell is going on, despite of three times documentation submission my service discontinued & this is fourth time after 6 month, see the earlier complaint registered by me.
If the document is doesn't meet your eligible criteria then why you started the service at initially & what the logic behind the wake up after 6 month for verification???
This i m not going to let u, resume my service at a time otherwise will registered complaint at RTI & consumer court.
Thanks & Regards,
Deven Patel,
Sr Officer,
KDCMPUL,
Navi Mumbai.
09594357656 (M).
From: Deven G Patel [mailto: [email protected]]
To: Care Mumbai [mailto: [email protected]]
Sent: Tue, 20 Sep 2011 07:44:49 0000
Subject: Re: Docket Ref No: 1-18257589585
Dear Mr Arvind,
For your kind information i had already submitted the same document two times once to retailer & next to Idea Care.
And one thing i do not understand that if the document was invalid then why you wake up after three months?? ehy its been continue till date???
This is ridiculous & totally unlogical.
Thanks & Regards,
Deven Patel,
Sr Officer,
KDCMPUL,
Navi Mumbai.
09594357656 (M).
From: Care Mumbai [mailto: [email protected]]
To: [email protected] [mailto: [email protected]]
Sent: Sun, 18 Sep 2011 09:31:36 0000
Subject: Docket Ref No: 1-18257589585
Dear Mr. Patel,
Thank you for writing to Idea Cellular Ltd.
This is with reference to your email regarding restoration of services for your Idea mobile number 9594357656.
We would like to inform you that your number has been disconnected due to non submission of valid documents.
Request you to submit the following documents to your nearest my Idea for activation of your service.
1) ID proof - PAN card or Election card or driving license
2) Address proof - Electricity Bill or Telephone Bill
3) Colour Photographs
We enclosed herewith the list of my Idea for your reference.
We regret the delay in responding to your email and assure you the best of our services.
Thanks & Regards,
Arvind Joshi
Customer Service Desk
Idea Cellular Limited – Mumbai
Visit us at: www.ideacellular.com
Alternatively For more information on our products & services, Please call Toll free 500 or dial *147# (Toll free) from your mobile.
From: Deven G Patel [mailto: [email protected]]
Sent: Friday, September 16 10:50 PM
To: ccare mh
Subject: Urgent action required.
Dear Sir,
I do not understand your telecom services logic behind discontinuation of my no. i.e incoming & outgoing calls after 3Months.
Before three months i had subscribed for ur services through a local retailer & services continue within 1hr but after 3 days its discontinued. In that case i spent my precious time to continue it & went to gallery, Executive said that ur document did not reach to company which i submitted to retailer. So again i submitted there @ Idea gallery to continue my no. If the retailers giving fake promises to costumer & not submitting documents to company then whats the fault of cost.? Why u r selling them cards.??
And now why my no discontinued after three months?? /I had suffered a lot today so please continue my services & confirm... otherwise i m going to consumer forum with this copy & will file a legal complaint.
My no is 919594357656
Thanks & Regards,
Deven Patel,
Sr Officer,
KDCMPUL,
Navi Mumbai.
09594357656 (M).
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