From
Jitender Kumar
# 2209, VidyaNand Colony,
Sanoli road, Pnaipat
To
The Manager,
Tata Teleservices, Ltd,
Circle Karnal.
SUB:- Regarding Malfunctioning of Tata Walky No 01806451252.
R/Sir,
I am using above mentioned Tata Indicom Postpaid Walky Connection since June I was completely satisfied with your services but during few months my Walky Handset is not working properly. I raised this issue several times, with your Customer Care Cell, issue is not resolved yet. Since last month handset is dead.
I have raised my first complaint on 03/06 but your Executive not visited my home upto 08/06/201o then again I have raised complaint on 08/06 but upto 13/06 visit not arranged..
On 13/06 executive came to my home and make handset totally dead. On the same day, I have raise complaint to replace handset and customer care informed me issue will be resolved upto 14/06 but postponed upto 17/06 again they postponed upto 29/06.
On 25/06 your executive provided me a repaired handset LSP400 which was not worked properly. The major fault in the handset was poor network and battery charging problem. I again raised complaint raised on the same day i.e. 25/06 and customer care informed me issue will be resolved upto 26/06. But once again your executive not visited my home.
Again I raised complaint for this and customer care informed me issue will be resolved upto 28/06. On 28/06 your customer care cell informed me that they have sent a special e-mail to your Panipat Service Centre to replace the handset, but once again no response received from service centre.
I was totally irritated with service provided by service centre as well as concerned Engineer, so I decided to disconnection my no. 0180-6451252. On 01/07, an officer visited my home and promised to change my Handset LSP 400 with a new LSP 350 but no action taken by your service centre upto 05/07. On 06/07 one of your executive visited my home he just checked the set and changed its antenna and charger. But the fault remains same and your executive completely refused to change handset. LSP 350.
I have mentioned all the problem faced by me due to poor service provided by your Service centre/ concerned engineers.
Please take the necessary action for the above issue, and you have to decide I should pay bill for this month or not and also you want to continue my connection or disconnect it.
If your want any clarification please call me on my Delhi no 08800132068.
I am awaiting for your response.
Thanks
Jitender Kumar
Contact No 08800132068
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