To concerned person,
I had been using Spice (Now Idea in Karnataka) number from past 4 years. 3months back, i got a call from customer care informing me about a new postpaid plan for loyal customers. Since the offer was good, i thought of converting my prepaid to postpaid. For that they asked me to submit the necessary documents in the nearest Idea center. I did the same also paid the deposit 399rs for postpaid connection.
I was given a new sim and told that by 5 days, my old sim would be de activated and new sim which would be under the postpaid account will be activated. Accordingly, my prepaid number got de-activated. But the new sim was still inactive. This state of mine continued for a month (without the sim getting activated, was given all sorts of reasons when i used to call about my number status), even after repeated calls to Idea center (daily 2-3calls). The customer representative even started giving reasons that i was not a Idea customer at all before, my application for conversion was lost in Idea head office (for which i re submitted the id proofs and other necesary documents 2 times) etc.
I suffered all this trauma for a month, without my number which was a point of contact for others to me only later to realise that my number 9844616506 was recycled and it was bought by some other person in another district in Karnataka.
This is clear CASE OF NUMBER THEFT. After a huge argument with the customer representative, he gave me another number and the plan, without even a little bit of compensation.
Please advise what should be my future action. I will be approaching consumer forum shortly.
Vinay Adiga
9945883458
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