I had been using Airtel number 9840444084 as a postpaid customer. in the month of Jan 10 I converted post paid to pre paid and submitted all my documents and got acknowledgement.
after two months my number got blocked. when I called customer service they could not able to understand why the number blocked nobody understands what shit people are sitting in customer’s service department.
after chasing the Chennai Porur show room they apologized me for the inconvenience and said I have not submitted documents for the past 4 year. again what a shit reason is this to block my number. no matter I submitted all the documents again thinking that we cannot expect better treatment from crazy airtel.
two months later again they blocked my card this time problem is I haven't submitted my enrollment form.
then I complained to Nodal officer [email protected], I got the reply that I need to submit the documents again and expects me to chase Airtel Porur Showroom why they haven't submitted and he cannot do anything. what a shit reply Airtel showroom belongs to airtel and Nodal officer belongs to airtel I need to chase these rogues to.
then I taken this matter to appellate and got much shit reply this advising to go for new number.
Below is the extracts of my communication with Airtel Nodal officer and then Appellate tribunal
Abdul Gaffur
9840444084
Dear Abdul Gaffur,
Thank you for contacting Airtel.
We understand from your previous interaction, you have expressed concern over deactivation of services for your Airtel number 9840444084.
We regret the delay in responding to your email.
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
With reference to your email regarding deactivation of services, we regret the inconvenience caused to you. We would like to inform you that as per feedback received from our concerned that you are requested to visit the Airtel relationship center where documents has been submitted and collect the LCS number and forward the same to initiate further, enabling us to do the needful.
We have also tried to get in touch with you on your number 9804854880 but with little success. We request you to reply for any further assistance, enabling us to do the needful.
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Lokesh R
Appellate Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=FD1E7881FA1C7C828FF4147F9EE82F58B3D33E414E4CB9DB3D5FB9D92B6CADD2&refno=2705201029106
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 27/05 16:03:25
Subject: Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084 [|BAL|9840444084|2005201016327|]
Hello Lokesh,
Time & again you people have proved worthless none of you guys have given a
relevant answer,
I never had said that my number is inactive, all I asked was the reasons for
sending texts from the AT- Alerts when I already had submitted enrolment form
and other supporting documents,
Thanks for recommending me to get a new Airtel number I don't think any normal
person would be interested taking your services when he has already suffered so
much with support service.
Ridiculous replies, your Nodal officer has given stupid reply not at all
relevant to my question then finally a higher escalation gives more stupid
answer it seems that in Airtel the higher level we go the more
stupid people we come across I have put all interactions I had with Airtel in
all websites let the whole world know what kind of people exists in Airtel.
Abdul Gaffur S
Business Support Analyst.
Mobile 919804854880
Mail id [email protected]
Skype - agshaik
[email protected]
05/26 10:37 AM
To
[email protected]
cc
Subject
Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084
[|BAL|9840444084|2005201016327|]
Dear Abdul Gaffur,
Thank you for contacting Airtel.
We understand from your previous interaction dated 20/05, you have
expressed concern over deactivation of services for your Airtel number
9840444084.
We regret the delay in responding to your email.
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
With reference to your email regarding deactivation of services, we regret the
inconvenience caused to you. We would like to inform you that services for the
mobile number 9840444084 has been barred on 03/02 due to non-receipt of
Airtel prepaid enrollment form (APEF). We regret to inform you that your
request for reactivation of services could not processed.
We request you to find the procedure to avail a new Airtel mobile number.
We request you to visit the nearest Airtel relationship centre and submit the
below mentioned documents:
1. One passport size Photograph
2. Address Proof
3. Photo ID proof
For further assistance, mail us at [email protected].
We value your association with Airtel.
Warm Regards,
Lokesh R
Appellate Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=4242444DB6D7
385EA3E81863A2EC2B54BFDF2A6DABE92769A8E82F52B0D3375F&refno=2005201016327
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 20/05 11:18:49
Subject: Fw: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084
[|BAL|9840444084|1705201010327|]
Hi,
please see my complaint at the bottom of this mail and the responses of your
nodal officer.
all these people keep on chanting one thing that I have not submitted documents
and I need to do again despite repeatedly I keep mentioning that I have done it
twice,
very strange responses what is my complaint and what response I have got, seem
to be too intelligent guys (fit for nothing)
I have too little trust on you too as all your guys seem to never accept your
mistake,
Abdul Gaffur S
Business Support Analyst.
Mobile 919804854880
Mail id [email protected]
Skype - agshaik
&-- Forwarded by Abdul G Shaik/India/PAC/Nalco on 05/20 11:03 AM &--
[email protected]
05/17 09:55 AM
To
[email protected]
cc
Subject
Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084
[|BAL|9840444084|1705201010327|]
Dear Abdul Gaffur,
Thank you for writing to Airtel.
This is with reference to your interaction dated 17-May regarding receipt
of the SMS for documents submission of the Airtel number 9840444084.
We request you or your relatives to kindly submit the below mentioned documents
at the nearest Airtel outlet to enjoy uninterrupted services. Because as per the
process the documents are to be submitted in ARC along with Magic Enrolment
form
- Magic Enrolment form duly filled by the customer
- Photograph
- Photo ID
I hope this information helps. Should you require any assistance, please do not
hesitate to contact us. You may Mail us on [email protected].
Assuring you the best of our services.
Warm Regards,
Azim Abdul
Nodal Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=E0236592EB2D
6F94FE1D68ACD6364745B8DB3D494CB1D93F404144464F4FB3D43A&refno=1705201010327
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 17/05 09:42:09
Subject: Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084
[|BAL|9840444084|1405201015706|]
I don't think my concern has been addressed I already mentioned that I had
submitted all documents twice still you insist me to submit it again it not
fair on your part what is the guarantee that after submitting now you won't ask
again.
for your information your airtel show room has refused to take any documents
unless I personally submit the application.
Abdul Gaffur S
Business Support Analyst.
Mobile 919038814119
Mail id [email protected]
Skype - agshaik
[email protected]
05/15 03:33 PM
To
[email protected]
cc
Subject
Re: ACKNOWLEDGEMENT MAIL. AIRTEL NUMBER 9840444084
[|BAL|9840444084|1405201015706|]
Dear Abdul Gaffur,
Thank you for writing to Airtel.
This is with reference to your interaction dated 14-May regarding receipt
of the SMS for documents submission of the Airtel number 9840444084.
We request you or your relatives to kindly submit the below mentioned documents
at the nearest Airtel outlet to enjoy uninterrupted services.
- Magic Enrolment form duly filled by the customer
- Photograph
- Photo ID
I hope this information helps. Should you require any assistance, please do not
hesitate to contact us. You may Mail us on [email protected].
Assuring you the best of our services.
Warm Regards,
Azim Abdul
Nodal Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=FF 0
6738C8D8FF41F7D888CF61667A5D83C5DA9EC137B808382858780858D8CF4&refno=140520101570
6
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc: [email protected];[email protected];[email protected]
Sent: 14/05 11:19:59
Subject: Fw: Acknowledgement Mail. Airtel number 9840444084
Hi,
Your 24 hours seem to have over,
Any update,
Abdul Gaffur S
Business Support Analyst.
Mobile 919038814119
Mail id [email protected]
Skype - agshaik
&-- Forwarded by Abdul G Shaik/India/PAC/Nalco on 05/14 11:17 AM &--
[email protected]
05/11 06:45 PM
To
[email protected]
cc
Subject
Acknowledgement Mail.
Dear Airtel Customer,
Thank you for writing to us. Your request has been registered with us and your
unique reference no. is 1105201038101. Request you to quote your unique
reference number for future interactions. We shall get back to you within 24
hours.
Warm Regards
Airtel Customer Service
Note: Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response. Do not include any space or any special
characters between the digits.
This is an auto-generated response. Kindly do not reply on this mail.
&&&&&&&Original Message&&&&&&&&--
Subject: Airtel Number 9840444084
Date: 11/05 06:43:34 PM
From: [email protected]
To: [email protected]
Message body:
Hi,
I am Abdul Gaffur, residing in the below address
7, IV Cross, Audco Nagar, Kattupakkam Chennai 600056.
I have been using the number 9840444084 for the past four years. In month of
Jan I have converted Post paid to prepaid and at that time I have
submitted prepaid enrolment form and all necessary documents in Airtel Porur
Showroom but my number was blocked in Feb reason being Non submission of
documents very strange reason how is that a porur showroom has converted my
post paid to pre paid without receiving documents . still I have submitted
again
in may again I am receiving texts from AT alerts that I haven't submitted
&&&&&&&&&&&&&&&
Dear Customer, This is to inform that your Q/R/C has been parked and action will be taken shortly. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
0 comments