I was a loyal customer of Airtel cellular services for over 8 years, during which I made payments religiously of sums always exceeding more than 2.5 K immediately after the bill was generated.
In March my company capped mobile usage and asked us to adhere to it. Thats when I committed a criminal mistake of tweaking with my tariff to identify a more economical avenue. To my horror, the new plan that were advised by Airtel proved more expensive than my former plan. I worked out all permutations and combinations, but Airtel's rigid plans did not offer any viable solution.
Thats when I decide to subscribe to another service provided who offered me a solution to my problem.
However, I did not relinquish my Airtel number since it was widely shared amongst peers and friend.
I migrated my services from Post paid to prepaid, while doing so I cleared my outstanding, and requested them to furnish my bill once it is generated to claim for reimbursement.
That's when all the bloody trouble started. Being the owner the number, I was aware of the average usage and the payment that I made every month, however, Airtel's customer service insisted that I pay over and above as buffer. I acknowledged and made the additional payment... This is what you get from Airtel for 8 years of LOYALTY!
When the bill was generated I noticed that Airtel owes me a certain sum that was paid in excess despite my reluctance.
It has been, god knows how many days and how many countless call to their imbecile customer service to recover the money, but to no avail!!
If that wasn't enough, to add salt to my wounds, they have not delivered the bill even to this day (Nither though E mail nor through post)!!! I was required to furnish the bill to my company before a stipulated time to get my money back, but that never happened and I incurred losses and pay out of my pocket!!
There was a time I felt proud to be affiliated to Airtel! But today, I am glad that moved away! There is no reverence for a customer, all they want to do is milk you till you wither.
Their network is nothing to write home about and their customer service has gone to the dogs.
I feel bloody betrayed and cheated, I so want to swear at this moment! But my conscience does not permit me to do so!
Any shrewd consumer will stay away from Airtel! Believe me there are other service providers who value your association!!
Airtel sucks...
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