Individual
Bill not being sent to my new address

I am a post paid Airtel subscriber, Mobile No.. 9910267997

I have shifted my house from H-1, ANDREWS GANJ EXTN., NEW DELHI-110049 to my new residence: WZ 1985, RANI BAGH, SHAKUR BASTI, DELHI-110034, on 18 th Dec. but my bills r still being sent to my old address inspite of my verbal requests to AIRTEL staff a number of times. I had also submitted proof of my new residence, but the Airtel staff say that the pin code given by me does not exist in their software. My parents have been residing at this address since 1955, but if it does not exist in their software, it is none of my faults. They disconncted my incoming calls in January because I could not pay the bill due to non reciept of the bill. The same thing is happening again and again. They deliver the bill to someone at my old Govt. Quarter in Andrews Ganj Extn. and tell me that ur bill has been recieved. This amounts to the behaviour of an in-sensitive and irresponsible organisation which doesn't appreciate the problems of their customers. For how long can this situation be tolerated?

LOK VEER SHARMA (Former chief Engineer, Doordarshan)