Consumer Number - 52647461.
Dear Sir,
*We have taken new connection of Home Combo 500C. We have received first bill vide bill number 1841446980 dated 14/03 for Rs. 1, 713/-. In this bill you have charged:
Advance Rent Deposit = 500.00
Modem Deposit = 500
Security Deposit = 500
We have paid the first bill vide receipt 48415 dated 26th March Rs. 963.00 after adjusting BSNL coupon number 15084.
*We have received second bill vide number 1651379980 dated 14th April for Rs. 2, 552/-. In this bill again you have charged:
Broadband Combo Rent = 500.00
Advance Rent = 500.00
Modem Sales = 1664.00
*Along with above, already at the time of registration number 66981 dated 11th February i have given cheque for Security Deposit = 500/- vide cheque 600138.
Please note that:
1. You have charged Advance Rent in first bill and again you have charged TWICE in second bill.
2. As I have purchased Modem, There should not be Security charges and Rental charges but you have charged security as well rent in above invoices.
3. Security charges only for one month that I have given at the time of registration vide cheque 600138 for Rs. 500.00. But again you have charged in first invoice Rs. 500.00 500.00.
When I have confirm over 1500, they agreed that there are mistakes in bill and you will get rectified the same. My complain number is 19046849 dated 19th April. Since last two days i was trying at 1500 but no one lifting the phone.
At the time of registration, they have clearly told that you will get monthly bill of Rs. 500/- only Modem Purchase (in first bill only). But both the bills are totally not as per norms.
Please let me know how much I have to pay against the second bill after rectification of the error and what will be my total refundable security deposit.
Thanks & Regards
Ratan Taparia
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