Self Major Rohit Gupta from kota lodges a complaint against Your rep (not naming) with mob No. 0352627600 for mental harrasment of me n my family by unrelentin calls n msgs. details r as under:
i am/was ur customer with netconnect connection num 09351063906. my bills of jan n feb were due to be cleared. your rep approached me on 05 April to come to my office around 1815 hr. he didnot. he finally came on 06 april 10 to my office n showed d pending dues of my connection. v agreed to an amt of rs 1600 to be paid by me n get d connection deleted.
Now the tale of mental harrasment of me n my family starts. your rep called 9 to 11 times on my mob num 09214449440 apart from number of msgs on 06 apr from 1830 - 1930 hr. the phn was wid my wife n she was busy wid another phn call where sum mishap (death) had taken place. ur rep kept callin, msgin. she called ur rep once she was free, around 1920 hr n gave my mob num - 9672610440 (wid me in my office). i gave a call to ur rep n found him so demandin tht y havent i paid d bill till tht time. it was so shockin. still i told him tht i shall check up n let him know. i had sent my personnel but his bike got punctured n so the delay in payment. i paid rs 800 at ur reliance office on near adlabs, stn road, kota. i had to msg him the deatiled account. n when i returned home, checked up my mob (wid my wife-09214449440), i was taken aback by seeing so many calls n msgs askin the RECEIPT NUMBER. n in the night again a call at 2311 hr.
next day on 07 apr, at 1020 hr, he's askin me y i paid only rs 800. i said, i shall pay the bal amt later, may be in even or 2 morro. his reply was to pay the bal immediately n he'll call again at 1300 hr to confirm. now this was ABNOXIOUS. i told him i shall pay n not to bother me by callin again n again. he's adamant to call at 1300 hr again. i had to clearly say NO to him n hang up the phn. he again called me n threatened me to speak to my Boss n asked his number. he's reminding me of my commitment to pay 1600 on 06 apr failin which he's authorised by reliance to mentally harass the people by continous callin them.
r u at reliance screening the film"WANTED" to ur reps--commitment kar di to kar di.. then u must ask ur dear rep that on 05 apr he asked me to come to my office but he din turn n nor he was courteous enuf to call me back (m waitn in office in even for him)... do teach them this also please.
regardin non-payment. i already had sent my personnel n spoken to ur rep at rel office at stn road, kota for settlin my dues n deletin my account on 03/04 apr. she told me she needed permission from ur main office near CAD circle, kota. she confirmed me to pay 1600 n settle the account. i still thot if i cud visit ur main office n pay afer some waive off (rs 150). On 06 apr ur rep (against whom i ve lodged the complaint) came to my office and told me option to upgrade to HSD n some low rental plans n i saw the drastic change in his attitude as i confirmed that i don want to continue. he just wanted to clear the bill as he mentined that it was his CLOSING day. i came home n discussed wid my wife n finally decided to pay rs 800 n then vis ur main office for details of low rental n how cud i upgrade to HSD. but it was a bizarre experience when i am gettin call from ur rep n straightway askin y the payment was nt made in full???
i now quote few lines from ur site " Reliance – Anil Dhirubhai Ambani Group, an offshoot of the Reliance Group founded by Shri Dhirubhai H Ambani (1932), ranks among India’s top three private sector business houses in terms of net worth. Reliance – ADA Group’s flagship company, Reliance Communications, is India's largest private sector information and communications company, with over 100 million subscribers "
it had been a nightmare n abnoxious experience with reliance communications. it seems that u r just worried bout ur data/sales/peformances n just not at all even miniscule bothered for ur customers. with this missive, i submit to ur appropriate authority that if it's only the money u n ur organisation is after, i shall clear the bill at the latest but u must teach n adhere to some humane norms also. ur rep has caused mental harrasment to my family n that can adequately be proven n challenged, which shall i. as such u have lost ur one customer 4 evr. n please keep in mind&-this can always be beginning.
please do take appropriate action against ur concerened rep n intimate me the same.
rohit gupta
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