Its with great pain and anguish I'm writing this, I really regret to say that one of the worst decision in my life was to go for an Airtel Prepaid connection. In last two week's time, Airtel has blocked my connection twice apparently without any reason neither giving any intimation. Is this the way to handle a customer, is this the Airtel's much proclaimed customer service?
My problem started by second week of February, when all of a sudden my outgoing calls was barred without any prior intimation. After making repeated calls to customer care unit, one of the executive responded by saying that the connection was blocked due to some problem with address verification. On further request on how to re-activate the sim, executives themselves had conflicting answers to my queries which was really disgusting for me as a customer who turned out for help and support. I thought I would have a solution if I go and meet an authorized person in aCustomer Care Center, atleast I thought they would show the patience to hear my complaint and help me out with a solution. Expectations was sky high when I walked into Airtel Customer Care Center in Koramangala 7th Block, Bangalore; for a customer who was already in a state of flux believed this was the last fall back. My expectation was thoroughly shaken up by the response I got from Shwetha (Prepaid Connection - Customer Support Executive), she showed sheer arrogance and attitude in responding to my queries. Finally after half an hour she saidthe connection was barred due to the fact that address verification process was negative. Further, after a lengthy discussion she said to give the local residing address and told me that the connection would be re-activated withing 24 hours. The long wait continued for 24 hours and finally I got my SIM re-activated. Later on 13 February my SIM has been again barred, when I checked with customer care executive they have informed me to take a duplicate SIM as they said Airtel has scrapped off my SIM (WOW!).
I've send a detailed email to the following address on Feb 14 and till now I haven't got any response. If Airtel's senior managers are so irresponsible phew!! how can I expect support from Customer Support Executives. Hence, I would like to take this up legally and sue Airtel. Kindly advice how to proceed.
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