When you switch to a plan, or add up VAS like GPRS etc to your mobile plan, how do you get to know about the plan? Customer Service (121) right? They tell you the plan details and you switch or upgrade to the plan...
I did the same. But when I switched from Blackberry 299 to 499 plan I was told 500 MB of data usage is free. (Which seems fine specially if they are offering unlimited data plan for 899). I switched to that plan. I would have used around 50 MB in a month and to my surprise, the bill just for the data services was whopping 17, 000!
When I asked about the details, I was told that as per the plan, the free data usage is 500 KB not MB. This issue of Customer Service (121) misinforming the plan has been pending for 3 months now... and yesterday all my outgoing calls, sms, emails etc. got barred. I went to their BG. Road, Bangalore office (which is the head office for Karnataka) and the customer executive their told me that they can not assist me with this issue, only 121 can help. I spoke to the guy who presented himself as the head of billing team and bluntly implied by his never ending repetition of "Sir, our customer care could not have told MB instead of KB" that I am at fault here... And as per the policy they can not share the 121 call when I activated the 499 plan! Do I have to go to a consumer court to get it resolved? (There seems to be no responsible response from Airtel)
I am frustrated with
1. what a company - they have grown so big that they don't have the decency to attend to a customer. 1 customer falling off their service doesn't affect them...
2. Rs. 200 extra (499 plan and 299 plan) for 500 KB! What world do we live in... what's the next? the call charges are Rs. 16 / minute and 121 tells you 60 paisa per call?
Customers have no power in this country what so ever! - I know the next thing will be Airtel stouts outside my door barging in to claim their money!!! (as per the horrible stories I have heard...)
My humble advice to all you consumers is, not to fall into any of the customer service executive traps, always call 121 10 times and ask about the plan from 10 people before making a decision. You never know which one of them is tell you the correct plan.
I hope someone responsible at Airtel reads this or at least, this review saves you the harassment that I am going through...
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