Dear Sir,
This is with reference to the complaint registration of my V data internet failure (No:9225301953) on 6th February. After due follow ups I have managed to get your technical servicing person on 11th Feb who could not solve the query. Hence there was no v data car internet usage since the date.
However your company charged me monthly rental which I have not used at all. My basic query is withour solving my registered complaint within your stated TAT (turn around time) there should not be any rental charged to the customer that too for his non usage of internet.
When informed to the local tata indicom for above office I have been asked to pay the bill or else face the recovery team.
Please go through the previous mail detailing the complaint registered.
I will be grateful if you consider the above.
Sincerely,
Ambrish Soni
91-9422707035
N.B: I have Submitted the handwritten copy of above in local Tata Indicom office on 26/03. With no response from them as on date.
> Date: Sat, 6 Feb 12:55:15 0530
> From: [email protected]
> To: [email protected]
> Subject: Reponse from TATA Indicom
>
> Dear Mr/Ms AMBRISH
>
> Greetings from Tata Indicom!
>
> Thank you for using our services.
>
> This is with reference to the concern expressed by you over service related issue for the Tata Indicom number 9225301953.
>
> We regret for the inconvenience caused to you.
>
> We would like to inform you that your complaint has been registered for the given number and the docket number for the same is 208583053. This issue would be resolved by 08-FEB-10. We request you to kindly make a note of the docket number for your future correspondence.
>
> For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9233000121
>
> Our Photon customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.
>
> You can also get in touch with our Nodal Officer Samit Deyon in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.
>
> Thanks and Regards,
>
> Customer Care REST OF MAHARASHTRA
> Tata Teleservices Limited
> Ph: 9225000121
>
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