I want my payment back as soon as possible, I was registerted for Doctors in Just dial on 26/oct for PLATINIUM plan (for all 17 zone and call conect fees) by Mr Pramod (09552587401) just dial executive and payment of Rs 7867 and ECS (Rs-1800) is taken by him for same, next dat I came to know that already Main five zone of Pune city is given to another client and I have shifted to diamond for main 5 zone, then I asked Mr Pramod for same but he replies that because of software mistake this has happen and you have to consider, But I denied for same Bcoz I have asked for all zone I asked to refund back (strickly speaking it was job of just dial who should call me next day and apploogise me for same and refund me back) as I was having very much trust on Mr Pramod as he have given me assurance for repayment and makes fool out of me by sayng"I have send mail to Mumbai as your cheque will come from Mumbai wihin 3-4 days I will give U", Ihave trust on him and after 20 days he comes towards me and said please come to Head office and speak to our senior and give your cancellation letter which is taken by him, then I have given number of Mr Rahul team leader (9881080105) then he took 3 days (2 days He doesn't recieve my call), and siad that This is matter of customer support so contact Mr Vikrant customer support head (02026856222 Ext 2024) to speak with I was holding on line for hour an hour and he replied after 2 days and this is matter of Mr Rahul (Team Leader), and next day Mr Pramod came towards me with his Deputy team laeder and that person speaks very rudely and said do what ever you want and they called me to Head officeTo meet Mr Rajesh Saraf the Branch Manager (9881080101), next day (30th Nov) I went to Head Office To meet him, but security have taken me towards Mr Vikrant and he said Mr Rajesh is not available he have tried to convence me and called Mr Khan (9881080122) then he tried to convence me for an hour then finally called Mr Rajesh Saraf and he spoken to me on phone and given assurance to pay me back within seven days (just mail me cancell letter from Head office) and convence me just listen to our final plan as very intresting plan which will not only refund you but compensate you next day his higher execute comes towards me and said we will be providing you last year whole call records (Medical) for same amount But I refused and called to Mr Rajesh Saraf and he said me that u will get pay within 7-8 days, then he said call me after 7 days, when I called he doesn't recieve on 7/12 even on 8/12 then as last option I called to Mumbai-Head office where I spoken Customer Support for 45 mins as she refuse to transfer my call to senior and send mail to Pune office and arranged my conference call with customer support of Pune where she said your request is in process and within hour Mr Vikrant called me and said your request in process and Signature of Board of Director is remaining and I will call Mr Rajesh and let you know till 5pm but he doesn't replies, next day I called Mr Vikrant then he said sorry and said same request in process and ask Mr Rajesh to call you but not even he, at last on 10/12 I call to Khan He replied Mumbai office have this case will solved by them, and finally I called to Mr Rajesh from another no he recived and said as you approached to Mumbai office they have send mail to me and said this is matter of Customer support so dont look in it. Now U say me Ms Pooja what shold I do now whom should I approach as without meaning my money is in. Pls repay me back and stop my ECS as soon as possible this whole up-story is said by me to more than 50 people of your customer support (Pune) during transer of call to any senior, as soon U recieve E-mail pls call on 9372371666, 9373371666. simple quiz for U want to buy only Sony Telivision and pay advance then shopkeper say try for other T.V. model and refuse to pay you back. What U will do. My request is played like Football.waiting 4 jusctice.
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