Pehredar @ moneycontrol.com,
[email protected],
Dear sir,
I do regular view your programme Pehredar.
I had purchased one LG Mobile from their company dealer. But after purchase I noted that I have cheated by the company as well as dealer.
The dealer charged Rs 1000/- more than other customer of the same model purchased during the same period.
On the other side, the HANDSET is purely defective and it is like wastage of hard money and cheting by the manufacturer like LG in India.
I have written so many times. I had sent my handset at their service centre various time but almost more than 6000 call through my phone is wasted either there is no outgoing sound or no incoming sound this is the major problem.
In reply company did not reply properly and hence I have knock the door of pehredar to do something or I want to present my handset to the chairman of the company through Pehredar
M A Majria
09311384184
President
Indian Quality centre
Regd NGO S/34742
The following is some of the regular correspondences I have done.
wastage of Hard earned money
Please note that my mobile is not properly working for
sometimes incoming sound,
sometime outgoing voice, the outgoing signal is catching the signal.
Your earlier model worth Rs 900/- provided by Reliance was excellent to my satisfaction and i used for 2-3 years. During the period it never complaint.
This time I have purchased costlier model and all the calls incoming and outgoing is wasted. I am suffering from the mobile problems.
I personally request you to please arrange to replace the set with the lower value good model . it will be a favor for me.
Thanking you once again,
My mobile has been attended on 1/3 and the mic has been replaced. I will further contact if i further get such problems
& On Mon, 28/2, Vikas Agarwal wrote:
From: Vikas Agarwal
Subject: Re: Fw: Replacement of mobile
To: [email protected], [email protected]
Date: Monday, 28 February, 9:19 PM
I am very surprised that on my repeated reminders no any action is initiated by your company. I have wasted around 3000 calls money due to poor response in the mobile.
If i do not get alternative/replacement new model, i will have no alternative to knowck the door of Consumer court. When you can not provide the service to me how a general consumer in India can expect.
Please do the needful
M A Majria-09311384184
Indian Quality centre
Regd NGoO for consumer awareness.
& On Tue, 22/2, Vikas Agarwal wrote:
From: Vikas Agarwal
Subject: Re: Fw: Replacement of mobile
To: [email protected]
Cc: [email protected]
Date: Tuesday, 22 February, 10:19 AM
No any action has been initiated from your side.
I have wasted around 2500-3000 calls from your handset. Hence i am very much disturbed with the handset.
I earnest request you to please arrange to replace so that i can get full satisfaction.
LG is doing very towards consumers service
M A Majria
Indian Quality centre
9311384184
& On Mon, 7/2, [email protected] wrote:
From: [email protected]
Subject: Fw: Replacement of mobile
To: [email protected]
Date: Monday, 7 February, 9:48 AM
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service
Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger
Mr. Vishal Sharma on his mobile number 9312631253.
Thanking you and reassuring you of our best services always.
Thanks & Regards
S Pandey
&-- Forwarded by Helpline CS/CS/NOIDA/LGE/IN on 02/07 09:47 AM &--
From: Vikas Agarwal [mailto: [email protected]]
Sent: Sunday, February 06 11:24 AM
To: [email protected]
Subject: Replacement of mobile
I had sent 2 times at your ansari road service centre
all the times, they say that mobile is ok but all the times I got
complaint that there is no sound to listners. This is the defect in your
mobile set. I further request you to pl arrange to replace the set.
Thanking you once gain
M A Majria
09311384184
& On Fri, 21/1, Vikas Agarwal wrote:
From: Vikas Agarwal
Subject: Replacement of mobile
To: [email protected]
Date: Friday, 21 January, 11:30 AM
I had purchased one mobile 6210 s no: 2684435459314492537 on 15/11
From the date of purchase incoming and outgoing voice is very low.
The dealer from whom i had purchased Manoj cell page, Daryaganj vide their
bill no: 171 has totally refused to replace the set.
Kindly arrange to replace the mobile set at the most earlieset.
M A Majria
President
Indian Quality centre
9311384184
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