Dear Sir,
I lodged a complaint in your Forum on 5/6. I came to know from the Airtel comments up-loaded by Rakesh Ranga, Airtel Presence (Airtel Customer Service Team) and from email sent by MS Hemlata of Airtel Presence (Airtel Customer Service Team) that my concern had been resolved. They are trying to reach me through the deactivated Airtel number 9939979098. For the said purpose they had sent SMS to my deactivated Airtel number 9939979098. For your kind perusal, I want to say that my mobile is still now showing “SIM CARD REGISTRATION FAILED”.
How will they reach me?
How shall I receive the SMS?
On 28/6, the Call Centre informed me that my Airtel number 9939979098 had been deactivated on 31/12/10 due to negative verification of Customer.
What is negative verification of Customer?
It means “Two tier grievance redrassal system” (as no reply from Nodal Officer) of Airtel had informed me three different dates and three different causes of deactivation. These are as such:
Dates of deactivation Causes of permanent deactivation
9/12/10 Due to address verification formalities
31/12 Due to project Re-verification which was mandated by DoT regarding re-documentation and
Sanitization of subscriber base.
31/12/10 Due to negative verification
I request you to kindly help me to activate my airtel number 9939979098 using the cancelled/Enrollment/Old SIM (SIM no. 89915211000055705444).
Thanks & regards
arun kumar roy
deoghar, jharkhand.
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