I am Tarun Kanti Bose and my mobile number is 9868465409. Unfortunately, I have MTNL Dolphin post-paid connection and facing the callous and apathetic attitude of the MTNL officials. It is now standard practice of MTNL not to post the bills to the customers and harass the customers by suspending their services. My STD services was suspended on 9th May. Earlier to this, I had been calling 1503 to send me the bill, but it is of no use. On 9th May I went to Sanchar Haat, Keshavpuram Telephone Exchange, New Delhi-110035 and asked for the duplicate bill. The person on the counter said that the printers are not working and asked me to give the bill. See what a sorry state of affair! Then another employee tried and gave me a bill in which only amount was mentioned. Then I deposited a cheque of Rs. 1186 (Cheque no. 411182, State Bank of India). But still my STD is suspended.
Last, on 23rd March I deposited a cheque of Rs. 487/- (cheque no. 411170, State Bank of India). After that I haven't got any bill even after making umpteenth calls at 1503. 1503 seems to be useless!
Earlier also, it happened like this and it seems that MTNL draws pleasure by harassing its customers. I had to go to Keshavpuram Sanchar Haat, New Delhi 110035 and was not given the print out of the duplicate bill. But then also I dropped a cheque of Rs. 2598/- (Cheque no.419254, State Bank of India) at the drop box in the Telephone Exchange, Keshavpuram, New Delhi-110035.
I would request MTNL to post me the telephone bills at my address. My STD need to be restored immediately. Why MTNL is sleeping over the bills and not post it to the customers? Why I have to suffer even after paying the bill? Coupled with the connectivity problem are the poor delivery system and shoddy functioning, please try to mend your services and don't harass the customers. If it continues like this I would be either forced to transfer to private service providers, which I was never interested or knock the door of the consumer court.
Thanks
Tarun Kanti Bose
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