Dear,
Sir/Madam,
I am a coustomer of mts mobile company. I use this service approx 2-2.5 years. 14 april the company deduct my balance for Rs-30/. When i check my balance on 16 april and call to customer care they told me that you have activate a "husband and wife jokes" service. I asked them that who says to activate this service? They repy me that ok it was our fault but you have expired 24 hrs. from balance deduction, so we can't return your money. because they have a system that if the balance is deduct wrongly and customer call within 24 hrs. they can return it.
After one month 14 may the mts company deduct my balance again and i call them on that day and they return money for Rs-30. and i say them that i want to deactivate that service on that time and they told me that ok i done it.
Today again the mts company deduct my balance for Rs-30, and i call to customer care at 9.04am to 9.14 am, 9.14am to 9.23am to return my balance but thay do not return my balance. When i end that calls i saw that three sms are send from 55777 and deduct again (Rs-15, Rs-15 and Rs-10) total Rs-40.I call to customer care again and they told me that you have activate two callertunes at 9.15am and 9.18 am. I told them that on that time i was busy to call with your customer care so how can i activate that service on that time. I want to return my money but thay did not agree with me and cut the call.
So, i think consumer forum is the only way to get return my money. so, i request you to help my problem as soon as possible.
yours faithfully
Avijit Mandal
Phone- 9143232739
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